06/02/2022 08:00 AM

June 2, 2022

LAX Public Relations
(424) 646-5260





The Customer Service Plaza is on the top floor of the Consolidated Rent-A-Car facility.

(Los Angeles, CA) After more than four million work hours, Los Angeles International Airport's (LAX) Consolidated Rent-A-Car (ConRAC) facility has achieved its next major milestone – handing over the Ready Return/Idle Storage building to rental car tenants to build out their customer space – marking a new project phase for what will become the largest rental car facility in the world once open. 


"We are on the pathway to a completely reimagined airport that will streamline and elevate the LAX passenger experience," said Justin Erbacci, Chief Executive Officer, Los Angeles World Airports (LAWA). "The Consolidated Rent-A-Car facility is a key part of our vision of a world-class experience for those coming to Los Angeles, and the handover to rental car tenants is the next major step in making our plans a reality."


With the infrastructure for the building in place, including elevators, escalators, hardscape and landscape, tenants will now be able to come in and make it their own. Some of the tenant improvement work that will get underway include building out the customer experience spaces, waiting areas, office spaces and entry/exit booths. 


"The Ready Return/Idle Storage building turn-over for tenant improvements is a particularly noteworthy milestone for our team," said Karl Schaefer, LAX ConRAC Partners (LAXCP) Project Executive. "After more than four million work hours, this achievement brings us one key step closer to opening the largest rental car facility in the world at LAX."


The ConRAC facility covers approximately 6.3 million square feet and is comprised of the Ready Return/Idle Storage building, where customers will pick-up and drop-off their vehicles, an Automated People Mover (APM) train station, which will connect the facility to the Central Terminal Area in 10 minutes or less, and a Quick Turn Around building, where the rental car vehicles are serviced. A total of 233,000 cubic yards of concrete were poured to complete the structures, making it the second-largest concrete building in the U.S. behind only the Pentagon. 


The Ready Return/Idle Storage building can hold 18,000 vehicles, including both rentals and employee parking. The five-story structure will house five rental car companies representing 13 brands including Enterprise Rent-A-Car Company of Los Angeles, LLC (Enterprise, Alamo, National), The Hertz Corporation (Hertz, Dollar, Thrifty), Avis Budget Car Rental, LLC (Avis, Budget, Payless, Zip Car), Sixt Rent a Car, LLC (Sixt), and Fox Rent A Car, Inc. and DR Car Rental (Fox, EuropCar).

The Customer Service Plaza provides a welcoming space for airport guests (left); Rental car tenants will begin building out the customer service areas over the next year (right).

Project Timeline:

  • September 2018 - Los Angeles Board of Airport Commissioners Approves $2 billion Public Private Partnership with LAX ConRAC Partners to Design, Build, Finance, Operate and Maintain the facility for a 28-year period
  • October 2018 - Los Angeles City Council unanimously approves ConRAC facility contract
  • September 2019 - Official groundbreaking for project
  • March 2020 - First concrete pour 
  • October 2020 - Project surpasses one million work hours with no lost time due to incident
  • February 2021 - Project surpasses placing 100 first period apprentices 
  • April 2021 - Project surpasses two million work hours
  • July 2021 - Project tops off in concrete (233,000 total cubic yards poured)
  • September 2021 - Project surpasses three million work hours
  • March 2022 - Final structural concrete poured
  • April 2022 - Project surpasses four million work hours

Aerial views of the ConRAC facility in September 2019 (left) and May 2022 (right).

In the coming year, work will continue on access roads into and out of the facility, including the extension of Concourse Way from where it currently ends at Century Boulevard to Arbor Vitae Street. Later this year, the Quick Turn Around building will be handed over to rental car tenants for fit-out with the full project completing in the summer of 2023.

The ConRAC facility is one of the major components of LAX's Landside Access Modernization Program, which includes a 2.25-mile electric train system that will transport travelers in and out of the Central Terminal Area, connecting them to new off-site parking facilities, regional light rail transportation and the ConRAC facility. The LAMP projects are a critical investment into the infrastructure of Los Angeles as the city prepares to host the 2028 Olympic Games. 

To learn more about LAX's modernization, visit

Escalators will provide access to varying rental car companies (left); the view of the rental car Automated People Mover station from the Customer Service Plaza (right).

About Los Angeles International Airport (LAX)

LAX, the fifth-busiest airport in the world in 2021 with 48 million passengers, is in the midst of a $15-billion capital improvement program that will touch on all nine passenger terminals and build new facilities, including an Automated People Mover (APM) train, Consolidated Rent-A-Car (ConRAC) facility and the West Gates at Tom Bradley International Terminal.


In 2019, LAX served nearly 88.1 million passengers and offered an average of 700 daily nonstop flights to 113 destinations in the U.S. and 1,200 weekly nonstop flights to 91 markets in 46 countries on 72 commercial airlines.


LAX generates 620,600 jobs in Southern California, with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion, according to an economic study based on 2014 operations. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX’s ongoing capital improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion; $966 million in state and local taxes; and $1.6 billion in federal tax revenues.


LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports (LAWA), a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund. 


LAWA is leading the aviation industry in sustainability practices, with initiatives related to water management, energy (electricity) management, air quality, recycling and natural resources management. In 2019, LAX received Level III ACI Airport Carbon Accreditation from Airports Council International-Europe.


LAWA is also a leader in inclusivity, operating eight programs that provide opportunities for business enterprises including local, small, minority-owned, veteran-owned and disadvantaged firms, and working together with community partners to offer the HireLAX Apprenticeship Readiness Program, which targets local workers to make them ready for rewarding careers in the construction trades, and the Build LAX Academy, designed to prepare small contracting businesses for success when working on projects at LAX.


LAX was named a top-10 U.S. airport by SKYTRAX in 2018, and was honored as the “Most Innovative Airport for Passenger Experience” in 2019 by the American Association of Airport Executives. LAX is the second-most popular airport in the world to appear on Instagram, according to Other recent honors have included selection as the No. 9 Best Airport (Wall Street Journal); No. 7 Best On-Time Performance for a Mega-Hub Airport (OAG); one of “The World’s Best Airports for Business Travelers” (GlobeHunters); Public-Private Partnership of the Year (P3 Bulletin); Urth Caffe, Best Airport Coffee Concession of the Year (Global FAB Awards); Innovation of the Year, Consolidated Rent-A-Car Facility (ARTBA); Best Project, United Airlines Terminal 7 and 8 Redevelopment Program (Engineering News Record California); North American Public-Private Partnership Deal of the Year (IJ Global); and Innovative Transportation Solution of the Year, Automated People Mover (WTS LA).


As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities. Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.



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