05/09/2022 01:15 PM

May 9, 2022

LAX Public Relations
(424) 646-5260


Ian Law will serve as the Chief Digital Transformation Officer at Los Angeles World Airports.

(Los Angeles, CA) Today, Los Angeles World Airports (LAWA) Chief Executive Officer (CEO) Justin Erbacci announced the executive appointment of Mr. Ian Law, who will serve as the Chief Digital Transformation Officer.

"Los Angeles World Airports is creating a digital marketplace in which our guests will have full control over their entire airport experience from the convenience of their own devices, and the addition of Ian Law to our executive team will put a laser focus on innovation, guest experience and our digital-first mindset," said Justin Erbacci, CEO, LAWA. "Mr. Law brings decades of experience leading solutions in ground-transportation, passenger processing, tenant services and digital services, all of which will help enhance our transformation."

In his new role, Mr. Law will oversee LAWA's Information Management & Technology Group and Guest Experience and Innovation. Prior to his appointment at LAWA, Mr. Law served as Chief Information Officer at San Francisco International Airport, where he led the award-winning Information Technology team. During the pandemic, Mr. Law led industry initiatives to enable public access to important airport-related COVID-19 information at more than 300 airports worldwide and spearheaded an effort with international airports and airlines to make airport COVID-19 testing and vaccination services information more accessible to passengers.

Mr. Law previously also held several external advisory and consultancy roles at the U.K. government, focused on technology procurement and public service reform and transformation. He led outsourcing and supply chain advisory businesses at KPMG U.K., working with international clients. Mr. Law serves as vice-chair of Airport Council International World's Airport Information Technology Standing Committee. He previously served on the International Air Transport Association's working group on autonomous vehicles and airport automation. He is an industry contributor on the American Association of Airport Executives' Airport Consortium on Customer Trust Program.

Mr. Law has a Bachelor of Science degree in Computer Science from University College Cork, Ireland and an MBA from Cranfield School of Management, England.

About Los Angeles International Airport (LAX)

LAX, the fifth-busiest airport in the world in 2021 with 48 million passengers, is in the midst of a $15-billion capital improvement program that will touch on all nine passenger terminals and build new facilities, including an Automated People Mover (APM) train, Consolidated Rent-A-Car (ConRAC) facility and the West Gates at Tom Bradley International Terminal.

In 2019, LAX served nearly 88.1 million passengers and offered an average of 700 daily nonstop flights to 113 destinations in the U.S. and 1,200 weekly nonstop flights to 91 markets in 46 countries on 72 commercial airlines.

LAX generates 620,600 jobs in Southern California, with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion, according to an economic study based on 2014 operations. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX's ongoing capital improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion; $966 million in state and local taxes; and $1.6 billion in federal tax revenues.

LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports (LAWA), a proprietary department of the City of Los Angeles that receives no funding from the City's general fund.

LAWA is leading the aviation industry in sustainability practices, with initiatives related to water management, energy (electricity) management, air quality, recycling and natural resources management. In 2019, LAX received Level III ACI Airport Carbon Accreditation from Airports Council International-Europe.

LAWA is also a leader in inclusivity, operating eight programs that provide opportunities for business enterprises including local, small, minority-owned, veteran-owned and disadvantaged firms, and working together with community partners to offer the HireLAX Apprenticeship Readiness Program, which targets local workers to make them ready for rewarding careers in the construction trades, and the Build LAX Academy, designed to prepare small contracting businesses for success when working on projects at LAX.

LAX was named a top-10 U.S. airport by SKYTRAX in 2018, and was honored as the "Most Innovative Airport for Passenger Experience" in 2019 by the American Association of Airport Executives. LAX is the second-most popular airport in the world to appear on Instagram, according to wego.com. Other recent honors have included selection as the No. 9 Best Airport (Wall Street Journal); No. 7 Best On-Time Performance for a Mega-Hub Airport (OAG); one of "The World's Best Airports for Business Travelers" (GlobeHunters); Public-Private Partnership of the Year (P3 Bulletin); Urth Caffe, Best Airport Coffee Concession of the Year (Global FAB Awards); Innovation of the Year, Consolidated Rent-A-Car Facility (ARTBA); Best Project, United Airlines Terminal 7 and 8 Redevelopment Program (Engineering News Record California); North American Public-Private Partnership Deal of the Year (IJ Global); and Innovative Transportation Solution of the Year, Automated People Mover (WTS LA).

As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities. Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.

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