01/28/2022 08:00 AM


CEO, Los Angeles World Airports (LAWA)


As we begin 2022, I wish all of our guests, employees and airport partners a very happy and healthy new year. Together, we accomplished so much during the past year, and there is a lot more to look forward to as we continue the modernization of our airports and strive to provide gold-standard service to our guests.

We achieved many milestones at Los Angeles International Airport (LAX) and Van Nuys Airport (VNY) in 2021 and have much to be proud of as Team LAWA. We celebrated the opening of multiple, stunning new facilities, including the West Gates at Tom Bradley International Terminal, LAX Economy Parking, the Airport Police Facility, an extension of Terminal 1 and the connection between Terminals 1 & 2. We launched new smart parking technology that allows our guests to reserve parking online for the first time, and added valet service. We helped our guests return to the skies safely, with clean and healthy facilities, on-site rapid COVID-19 testing and offered vaccines and boosters at LAX for our employees and guests.

Thank you to Mayor Eric Garcetti and the Board of Airport Commissioners for your vision and leadership that helped shape 2021 and made the year a great success.

There is even more to be excited about in 2022, starting with welcoming Super Bowl LVI in February, and many other anticipated milestones and achievements.

Later this year, construction of the 2.25-mile elevated Automated People Mover guideway will be complete, and we expect delivery this year of most of the 44 train cars that will serve our guests when the system is completed in 2023. The last structural concrete for what will become the largest rental car facility in the world also will be poured. The new headhouse for Terminals 2 and 3, which provides a centralized hub for ticketing, passenger screening and baggage claim, will open in the spring. And, all LAX parking structures will offer electric vehicle charging and the latest smart parking technology.

Our commitment to our guests in 2022 and beyond is that we will continue to deliver on our promises for a modernized, reimagined airport experience that is healthy, safe, efficient and exceptional. We will do so sustainably and with gold-standard service.

I would like to extend a special thank you to all of our employees and partners who have been critical to our success as they continue to work on-site throughout the pandemic.

I hope that you enjoy reading more about our accomplishments in 2021 below. Thank you for your partnership and support.


Justin Erbacci

Chief Executive Officer

Los Angeles World Airports

A Year of Recovery for Aviation

After experiencing the greatest downturn in traffic in aviation history in 2020, passenger traffic at LAX continued to recover throughout the year. LAX had a total of just over 48 million passengers in 2021, an increase of 66% compared to 29 million passengers in 2020. That also represents more than half of the record-setting 88.1 million passengers in 2019.

Cargo: LAWA had an incredible year for cargo operations in 2021, setting new records as our role in the global supply chain gained new importance. LAX cargo totaled 2,974,073 tons last year. Through November, LAX's trade with the world rose 17.6% from the same time a year ago, to a total of $126 billion. Because of this, LAX ranked number 9 for total trade among the nation's roughly 450 airports, seaports and border crossings through November of 2021.

LAWA Celebrates Grand Openings of Modernized Airport Facilities
Six ribbon-cutting events in 2021 marked the progress LAWA has made on its $14.5-billion modernization program that will touch all nine terminals at LAX, improve roads and launch the Automated People Mover in 2023.
West Gates at Tom Bradley International Terminal Enhances Aircraft Operations

In May, Mayor Eric Garcetti and LAX celebrated the opening of the new West Gates at Tom Bradley International Terminal, a $1.73-billion facility that delivers a modern guest experience with cutting-edge technology, a first-in-the-nation checked-bag storage system, biometric boarding gates and more cutting-edge amenities for guests. The five-level, 15-gate, 750,000-square-foot facility, which serves both international and domestic flights, was completed over the course of 4½ years. A second-ribbon cutting was held in October to mark completion of a new baggage handling system to provide additional capacity for both the West Gates and Tom Bradley International Terminal, enabling 24-hour early bag storage among other features. Click here for more information.

Terminals 1 and 2 Now Connected Via New Extension

Work to connect all of LAX's terminals took a big leap forward in 2021, with the opening of the $477.5 million Terminal 1 Extension in June. The new extension, which was complimented by the opening of a new $13.7-million Terminal 1-2 bridge in November, now provides a direct, post-security connection between the terminals, which expands guest access to amenities. Click here to learn about the Terminal 1 Extension, and here to learn about the Terminal 1-2 bridge.

Signature Flight Support Opens Energy Efficient Hangar at Van Nuys

At Van Nuys Airport, Aeroplex/Aerolease Group completed the "Bonseph VNY North Facility," a 4.83-acre, $16.8 million major construction project for Signature Flight Support, one of VNY's Fixed Based Operators, in August. It features approximately 62,000 square feet of energy-efficient hangar and office facilities and a 544-kilowatt solar power generation system with 1,280 panels.

LAX Economy Parking Arrives Just in Time for Holiday Travel Season

In October, the first completed part of the Landside Access Modernization Program opened with the LAX Economy Parking facility, a $294 million, state-of-the-art parking structure with 4,300 new parking stalls for LAX guests. The facility features the latest in smart parking technology including intuitive wayfinding, electric vehicle chargers, a parking guidance system to identify available spaces throughout the building on dynamic signage boards and more. Spaces can be reserved in advance at Parking.FlyLAX.com. Click here for more information.

New Airport Police Facility Consolidates LAX Airport Police Under Single Roof

In December, the new $216-million Airport Police Facility officially opened, bringing with it the latest technologies and tools to improve communication and coordination among the nation's largest aviation law enforcement organization. The new facility includes a 160,000-square-foot headquarters building, parking structure and a series of new indoor and outdoor functional spaces for APD's more than 1,100 sworn officers, security and civilian employees. It is the first new project in the LAWA-owned Northside area. Click here for more information.

Major Capital Projects Transform the LAX Landscape
LAWA continues to make significant progress on its $14.5 billion capital improvement program, focused on not only modernizing its terminals, but creating new and better ways to access the airport. This year saw the future of LAX move full-steam ahead as heavy construction continued to shape a new skyline with major progress on the Automated People Mover guideways, pedestrian bridges and the Consolidated Rent-A-Car Facility.
LAX Runway 7R/25L Gets
$17.3 Million Overhaul

In February, LAX began a $17.3 million overhaul of Runway 7R/25L and two taxiways on the south side of the airfield requiring the temporary closure of the runway. The work included removal and replacement of about 6,000 feet of the runway's asphalt surface along with Taxiways H6 and H7. In addition to the asphalt overlay, new energy-efficient LED runway centerline lights were installed.

LAX Successfully Installs Steel Structure for First Automated People Mover Pedestrian Bridge

The first structure for pedestrian bridges that connect terminals to the Automated People Mover stations was successfully installed in 2021. The bridge at Terminal 4.5, which will connect Terminals 4 and 5 to the West Central Terminal Area (CTA) station, was successfully placed in June.

Van Nuys Airport Successfully Completes Taxiway A
Rehabilitation Project

After 15 months of work, the Taxiway A Rehabilitation was completed at Van Nuys Airport in June. The $35.5 million project will extend the taxiway's pavement life by 20 years.

LAX Consolidated Rent-A-Car Facility Celebrates Concrete Topping Off

In July, the last concrete for the buildings that comprise the Consolidated Rent-A-Car facility was poured at the Ready Return/Idle Storage building. Click here for more information.

Construction Begins on $230 million Renovation Project at LAX Terminal 6

In July, work started on a $230 million project that will greatly improve the guest experience at Terminal 6 at LAX, including a complete overhaul of the gate areas and lounges, replacement of passenger boarding bridges, and the renovation of the Transportation Security Administration checkpoint.

BOAC Approves Acquisition of More Than $1 Billion in
Terminal Improvements

In July, the Los Angeles Board of Airport Commissioners authorized the purchase of improvements to Terminals 4 and 5 as part of LAWA's $14.5-billion capital improvement program. Improvements include a pedestrian bridge connecting the terminals to the forthcoming Automated People Mover train, new passenger check-in and baggage claim facilities, a consolidated security screening checkpoint and more. Click here for more information.

Second of Six Pedestrian Bridge Structures Connecting Terminals to LAX People Mover Stations Installed

In September, the second of six bridges that will be constructed to connect the Automated People Mover stations to terminals was successfully installed at Terminal 2. The bridge will eventually connect the terminal to the Center CTA station.

Automated People Mover Guideway Now Spans Century Boulevard 

In December, construction of the Automated People Mover guideway structure spanning Century Boulevard was successfully completed after four months of work. This segment of the guideway was built without closing the roadway by using an innovative technique called segmental construction, which involves pouring segments of the structure above the ground while vehicles continue to pass underneath. With this segment complete, the APM's 2.25-mile guideway is now 87% complete with only remaining segments over Sepulveda Boulevard, along 96th Street and above Parking Structure 2B to be poured.

Construction and Renovation of Major Capital Projects Continue in 2022

Work on major projects in the Central Terminal Area (CTA) and along the route of the Automated People Mover (APM) continues in 2022 including the infrastructure needed to get guests to APM stations. Also on deck are the opening of much of the new Terminals 2 and 3, the start of major renovations to Terminal 4, and the arrival of the APM train cars throughout the year.

Pedestrian Bridges

Construction of pedestrian bridges that connect the Automated People Mover stations to the terminals will continue in 2022 with the bridge at Terminal 3 starting in January, followed by bridges at Terminal 1.5, Tom Bradley International Terminal and Terminal 5.5. All of the six bridge structures being built should complete in 2022.

Terminal Vertical Cores

These new facilities that include the elevators and escalators needed to reach the pedestrian bridges to the future Automated People Mover stations will continue to open throughout 2022. Several of the cores will include new baggage claim carousels and office space. A total of six vertical cores are being built, with Terminal 1.5 opening this past June, and a portion of the Tom Bradley International Terminal core opening in December. Facilities will open later this year inside the Terminal 5.5 core, which is being constructed by LAWA. Cores are also being constructed at Terminals 2, 3 and 4 as part of ongoing modernization projects.

Terminal 4 Renovations

Major renovation work is scheduled to begin in Terminal 4 following Super Bowl LVI as the eastern half of the headhouse will be torn down and rebuilt as part of a $1.62-billion modernization that will continue in phases, with completion slated ahead of the 2028 Olympic Games.

Terminal 2/3 Opens

The new headhouse for Terminal 2/3, which provides a centralized baggage claim and ticketing/screening area for passengers, will make its debut in March as the $1.8 billion modernization continues. The project also includes the largest Delta Sky Club of any U.S. airport. The Terminal 2/3 modernization will complete in 2023.

Airfield & Terminal
Modernization Project

After approval of the Final Environmental Impact Report in 2021, the Airfield & Terminal Modernization Project (ATMP) will move forward with procurement for the design and construction of the components of the approximately $6 billion group of projects that includes a Concourse 0, Terminal 9, elevated roadway system and airfield enhancements.

West Gates Extension

An eight-gate extension of the West Gates at Tom Bradley International Terminal will move forward with the target date of completion in 2023.

Automated People Mover Superstructure Completion and
Arrival of Trains

The 2.25-mile elevated guideway for LAX's Automated People Mover system will complete construction in 2022 as trains will begin to arrive in the first quarter of the year.

Van Nuys Airport to Begin Airfield


In 2022, Van Nuys Airport will begin two airfield construction projects as part of LAWA’s FAA five-year Airport Capital Improvement Program. The Runway 16L-34R Pavement Reconstruction project will include reconstruction of the runway using asphalt concrete pavement, and installation of new LED lights. The Runway 16R-34L Slurry Seal project will provide a slurry seal for surface cracks and seal asphalt paving. Both projects will include new pavement markings and updated lighting to improve safety.

LAWA Supports Inclusive Job and Contracting Opportunities
LAWA is committed to supporting the local business community and providing jobs for local workers. In 2021, the airport launched an online portal to streamline the process for local, small, disadvantaged businesses to participate in the vendor selection process to provide goods and services to LAWA. Also in 2021, LAWA re-affirmed its commitment to providing jobs to the local community with the HireLAX Apprenticeship Readiness Program and a major hiring fair at Sofi Stadium.
LAWA Establishes Expert Group to Ensure Stability of Small, Disadvantaged Businesses

In the wake of the pandemic's economic impacts, LAWA took steps to ensure support for the Airport Concessions Disadvantaged Business Enterprises (ACDBE) and established an Executive Working Group in January to develop solutions to some of the structural challenges faced by the ACDBE concessionaires. As small, minority-owned businesses, the concessionaires often face challenges accessing the capital needed to participate in growth opportunities. Facilitated by LAWA’s Business, Jobs, and Social Responsibility Division, the Executive Working Group is currently working with the Chief Financial Officer and other experts in finance to identify ways to leverage LAWA’s economic assets to address the ACDBEs’ historical lack of access to market-rate financing.

LAWA and Los Angeles BCA Launch New Disadvantaged Business Certification Portal

In April, LAWA, in partnership with the Los Angeles Public Works-Bureau of Contract Administration (BCA), launched a new online portal for vendors to apply for certification as a Disadvantaged Business Enterprise (DBE) or an Airport Concession Disadvantaged Business Enterprise (ACDBE). The new portal makes the DBE/ACDBE certification process easy and streamlined for applicants. The portal can be found at lacity.diversitysoftware.com.

LAWA Launches Financial Assistance Program for Contractors

In May, LAWA launched the Contract Finance Assistance Program (CFAP) to provide better access to capital assistance for small firms looking to do business with the airport. This new pilot program aims to address the financing gap that affects many small, local and diverse construction contracting firms, which historically have been underserved by conventional lending institutions.

LAWA Launches Gap In Equity Study to Identify Workplace Disparities
In spring of 2021, LAWA launched Phase I of the Gap In Equity Study in partnership with Loyola Marymount University’s Center for the Study of Los Angeles. The LAWA study is aimed at identifying any gaps in equity related to race, ethnicity and gender primarily focused on LAWA's contracting and concessions. The study's initial findings will be shared in the first quarter of 2022.  
HireLAX Apprenticeship Readiness Program Graduates Two Cohorts, Including First Entirely Youth Class

In 2021, the HireLAX program graduated 35 students who successfully completed a transformative eight-week course that prepared them for apprenticeships in the union construction trades. Of those, 21 were students aged 17-24, who were able to take advantage of additional youth-focused support services during the program. To date, the program has graduated 248 people, and more than 75% of program graduates have gone on to work in union construction trades. In December, HireLAX began recruiting for Cohort 11, which begins in early 2022. Click here for more about the forthcoming cohort.

LAX and Sofi Stadium Hiring Fair Results in More Than 1,000 Job Offers 

In September, LAX partnered with SoFi Stadium to host a job fair that provided Angelenos an opportunity to connect with 45 LAX employers looking to fill positions in aviation, hospitality, construction and more. More than 3,000 local residents from surrounding communities attended the hiring fair which resulted in more than 1,000 people receiving conditional job offers.

We Fly As One Program Helps Local Businesses Recover from Pandemic

In September, LAWA announced the launch of the We Fly As One program, which offers a free, unique opportunity for local businesses to promote their products and services by providing incentives to the more than 45,000 people who work at Los Angeles International Airport (LAX) and Van Nuys Airport (VNY). More than 50 local businesses have pre-registered for the program, which LAWA hopes will spur commerce within the areas surrounding both airports and support enterprises that are still recovering from the pandemic.

BuildLAX Features 3-Session
Workshop Series

LAX resumed contractor education and outreach in October 2021, which included the return of the BuildLAX program in a three-session workshop series. The program is designed to help small businesses owners in the construction industry, especially those from areas surrounding LAX, successfully navigate and find contracting opportunities with LAWA. Learn more about the workshop here.

LAWA Women's Association Elects First Leadership Team 
In the fall, the LAWA Women's Association, otherwise known as the Women Innovating and Networking Groups (W.I.N.G.S) elected its first leadership team. Lisa Martellaro Palmer serves as President while Laronda Echols serves as President Elect. The mission of W.I.N.G.S is to ensure that women are able to succeed and thrive at LAWA. Membership is open to all airport employees.
Law Enforcement and Emergency Personnel Make Advancements in Airport Safety
The safety and security of our guests, employees and partners is a top priority at LAWA. Throughout 2021, personnel with the Emergency Management Division, Airport Response Coordination Center and Airport Police continued to sharpen their skills through drills and exercises that train for emergency situations.
Crisis Coordination Desk Helps Information Flow In Case of Emergency

In June, the Emergency Management Division (EMD) began operating a Crisis Coordination Desk at the Airport Response Coordination Center (ARCC) to help manage the flow of information to and from stakeholders in the event of an emergency. The desk is located inside the ARCC and operates weekdays, helping support situational awareness, operational coordination and information sharing.

Drills, Exercises Train Employees and Stakeholders to Respond to Threats

Throughout 2021, the Emergency Management Division held tabletop exercises and drills to train and sharpen the skills of LAWA employees and stakeholders to be prepared to respond to a variety of threats. While some of these tabletops were held virtually due to the COVID-19 pandemic, participants also took part in a drill at the new West Gates at Tom Bradley International Terminal, and worked on several activities at the Mobile Command Post to assess its functionality.

Airport Police Celebrate 75th Anniversary of Service

In December, our Airport Police Division marked its 75th anniversary, continuing its mission of keeping LAX and Van Nuys safe and secure. The anniversary also coincided with the opening of the new Airport Police Facility. LAWA thanks all the police officers, security officers, law-enforcement partners and federal agencies for their partnership and dedication.

Steadfast Focus On Traveler Health and Safety
In 2021, LAWA continued efforts to help guests travel safely and our employees to work safely at LAX and Van Nuys Airport. Together with our partners, we introduced new services and technologies that kept passengers safer and ensured operations remained efficient as travel and tourism began to recover.
LAX Adds Rapid Antigen Testing to COVID-19 Lab Offerings

In January, LAX began offering rapid antigen tests, which provide COVID-19 test results in as little as 30 minutes. The tests, which are available from Tom Bradley International Terminal and the airport's innovative on-site laboratory across from Terminal 6, costs less and may be accepted by certain airlines and destinations in place of a Polymerase Chain reaction (PRC) test. Click here for more information.

LAX Introduces Rapid PCR Test with Results in 1 Hour or Less

In April, LAX began offering COVID-19 PCR tests with results guaranteed in less than an hour. These tests are in addition to PCR tests being offered for sale at several locations throughout the airport (with results in either 3-5 hours or within 24 hours, depending on location) and rapid antigen tests at the airport's innovative on-site laboratory.

LAX Begins Offering COVID-19 Vaccinations On-Site

In June, LAWA, in partnership with the Los Angeles Fire Department and the Los Angeles County Department of Public Health, offered free, on-site COVID-19 vaccinations to the public at Los Angeles International Airport (LAX). The clinic offered one-dose vaccinations from Johnson & Johnson to anyone ages 18 or older through September.

LAX Offers COVID-19 Vaccinations and Boosters at Pop-Up Clinic

In December, LAWA partnered with MedEx Pharmacy and the Los Angeles County Department of Public Health to offer free, on-site COVID-19 vaccinations and booster shots to the public at LAX during the busy holiday travel period.

LAX Leads the Country in Testing New Technology
and Adapting to Health Guidelines
LAX has long been on the forefront of exploring and applying new technology that helps travelers have a seamless, digital experience. While that work has been ongoing for years, the pandemic shifted LAX into overdrive. From launching a touchless photo ID verification at TSA checkpoints to offering COVID-19 vaccinations and testing on-site and piloting a touchless mobile food ordering service, LAX has invested heavily in new technology to help people travel safely.
Automated Touchless Photo ID Verification at Security Screenings

In January, LAX became the first large airport in the country to offer touchless, automated photo identification scanners at all of the airport's security screening checkpoints, further reducing contact with Transportation Security Administration (TSA) officers and enhancing the passenger experience.

AtYourGate Debuts, Allowing Direct-to-Gate Concession Deliveries

Building on the success of our popular LAXOrderNow.com mobile ordering platform, LAX, Unibail-Rodamco-Westfield and Grab introduced the new AtYourGate option in May. This new offering further enhanced the digital ordering experience by offering guests the option to have their orders conveniently delivered directly to their gate, which enables contactless ordering, payment and pickup from restaurants throughout the LAX terminals. In 2021, the platform generated more a million dollars in revenue from more than 54,700 mobile food and beverage orders, with more than 6,300 of those orders delivered directly to guests at their gates.

'NomNom' Delivers Concessions and Smiles to Guests

In September, LAX introduced a two-wheeled, semi-autonomous robot helper named "NomNom" to assist with deliveries of food through the LAXOrderNow platform. NomNom can carry up to 40 pounds as it accompanies delivery staff as part of the AtYourGate program, navigating using a series of cameras while whisking through our terminals at speeds up to six miles per hour. You can watch a video of NomNom in action here.

LAX Fast Lane Pilot Program Offers Advance TSA Reservations at Terminal 7 Checkpoint

In October, guests flying out of Terminals 7 and 8 could begin reserving a time at the TSA screening area through a new pilot program called LAX Fast Lane. This free program is being tested in coordination with TSA for customers traveling with United Airlines.

Parking.FlyLAX.com Allows Guests to Pre-Book Parking Ahead of Time

In October, LAX launched Parking.FlyLAX.com, a new service that allows guests to save time (and in most cases, money) by pre-booking a reserved parking spaces at selected LAX parking facilities and the Van Nuys FlyAway Bus Terminal. Since the service's launch, more than 30,000 reservations have been made, with guests saving an average of more than 15 percent off normal drive-up rates.

LAWA Continues Global Sustainability Leadership
Despite the global downturn in air travel, LAX and VNY continue to implement policies and best practices that safeguard the health of our environment and promote sustainability. Over the past year, LAX expanded its food donation and recycling programs, launched an innovative web portal to help communities better understand aircraft operations and noise in their neighborhoods, and continued key collaborations that boost LAWA's efforts to meet our bold sustainability goal of zero emissions by 2045. Click here to learn more.
LAX and VNY Become Members of the Good Traveler Program

Another way LAWA is working toward its goal of carbon neutrality is through its membership in the Good Traveler program, which it joined in March. This innovative program allows guests the opportunity to purchase credits that offset their trip's estimated carbon footprint by funding carbon-reducing projects. Visit thegoodtraveler.org to learn how you can offset your next trip.

LAWA Adopts Phase-out of Single-use Plastic Bottles at LAX and Van Nuys Airports

In June, the Board of Airport Commissioners approved a policy that will phase out the use of single-use plastic bottles. The policy requires businesses with lease or concession agreements at LAX and VNY to substitute single-use plastic water bottles with containers made from sustainable alternatives. In addition to restaurants, concessions and lounges, the policy also applies to vending machine providers and airport events. Click here for more information.

More Air Carriers Commit to Sustainable Aviation Fuel

In 2021, more aircraft operators at LAX and VNY committed to the use of sustainable aviation fuel (SAF), which emits up to 80 percent fewer greenhouse gas emissions than conventional jet fuel. Atlantic Aviation, Clay Lacy Aviation and JetBlue Airways each committed to using SAF as part of their operations this year, which helps LAWA meet its goal of carbon neutrality by 2045.

Hundreds of Electric Vehicle Chargers Installed at Parking Garages

In 2021, new electric vehicle (EV) chargers were installed in P1, P5, P6 and the Economy Parking Structure bringing the total number to 265 chargers. This year, an additional 400 chargers will be installed in Central Terminal Area garages and an additional 500 chargers at LAX Economy Parking. Van Nuys Airport now offers more than 100 new electric vehicle charging stations for use by customers and employees with 80 additional chargers planned for future installation.

West Gates Recognized for Sustainability Achievements

In May, the West Gates at the Tom Bradley International Terminal opened with an impressive design that focused on its green building features. The achievements include: "Cool" roofing and paving materials that reduce heat absorption, a reduction in electricity consumption by 29% through a combination of incorporating daylighting, insulated glass, efficient HVAC and smart interior lighting design systems, a reduction of 41% in water consumption, led by the installation of water-saving plumbing fixtures, the use of more than 24% recycled content in the building and a gray water piping system for future connection, and a diversion of an estimated 95% of its construction waste from landfills.

LAWA Works With Community in New and Innovative Ways
Safer at home orders, physical distancing requirements and limitations on gatherings meant that LAX could not host many of its in-person events that are treasured connections with the local community. Instead, the airport worked to connect with its local neighborhoods, schools and community groups via virtual connections. The results included some of the most well-attended events in LAWA's history.
LAX Aviation Careers Education (ACE) Academy Doubles Attendance Again

LAX's annual Aviation Careers Education (ACE) Academy for local middle and high school students went virtual for the second year in a row, with attendance at 170 students - more than double last year's attendance. ACE introduces students to aviation and airports, teaches a basic understanding of industry careers by experts in the field, as well as general knowledge about LAX.

Aviation Career Days Continue to Connect Students With Career Paths Through Virtual Learning Events

LAX and VNY continued sparking the imaginations of high school students across Los Angeles with virtual Aviation Career Day events. LAX held its two-day event in November, with more than 1,000 students learning about opportunities in the aviation industry with presentations from JetBlue Airways and Burns Engineering. VNY, which held its event in May, had more than 250 students attending and learning about opportunities from more than 20 exhibitors, including the Federal Aviation Administration and Clay Lacy Aviation.

Annual Santa Fly-In Program Attended by More Than 2,100 Students

Rounding out the year was a visit from Saint Nick for LAX's annual Santa Fly-In event, which was held virtually for the second year in a row. More than 2,100 students from 22 local and greater Los Angeles-area schools shared in holiday cheer with a presentation that included entertainment and safety tips from law enforcement and first responders.

Van Nuys Airport Adopts Local School For the Holidays
In December, Van Nuys Airport adopted Stagg Street Elementary School as part of its annual Adopt A School Holiday Event. More than 500 students enjoyed the festivities, which included visits from  firefighters, police and holiday characters. Students were gifted backpacks and
other treats. 
LAWA In The Community 
Throughout the year, LAWA employees and volunteers have been front and center participating at many community events including the Westchester Fourth of July Parade, Inglewood Airport Area Chamber of Commerce's Feeding the Community Grab-and-Go Lunch event, Westchester Arts & Music Block Party, SKETCHERS Pier to Pier Friendship Walk, information session for Kyoto University Advanced Sciences students and administrators, Rotary Club of El Segundo annual Senior Holiday Luncheon, Rotary Club of Westchester Thanksgiving Meal Delivery for local seniors, the Rotary Club of Playa Venice Sunrise holiday gift and snack delivery to a local family, and the LAX Kiwanis "Adopt A Family Program."   
Performances and PUPs Return to Enhance Guest Experiences
In 2021, the entertainment series LAX Presents and Sounds of the Season, which are enjoyed by both guests and employees, returned with musical and dance performances inside the terminals. The popular PUPs program, which has 30 active therapy dogs, also came back in January and continued to spread cheer to passengers throughout the holiday travel season.
Pets Unstressing Passengers Adds New Therapy Dogs to the Program

The Pets Unstressing Passengers (PUPs) program returned in January. Ten new PUPs enrolled in the program in 2021 growing the program to a total of 77 PUPs, with 30 PUPs currently active. The pets and their handlers are always very popular when they greet passengers in the terminals during the busy holiday travel season.

LAX Presents Performance Series Returns for 2021

In October, LAWA and Rum & Humble announced the return of LAX Presents, the live performance series featuring local artists staged in locations across LAX. This year's program kicked off with performances by Mexican and Filipino artists that commemorated Hispanic Heritage Month and Filipino American History Month. Performances by jazz musician Tony Austin and the band Patio Club followed in November and December.

LAX Art Department Displays 18 Exhibitions for Passengers to View

Throughout the year, the Art Department has continued to dazzle passengers with 18 exhibits for guests to view while at the airport. These exhibits include 119 different artworks from paintings to sculptures and even a sound art installation that presents a tapestry of compositions reflecting Los Angeles' acoustic offerings.

LAX Sounds of the Season Holiday Performance Series Returns for 2021

In December, the Sounds of the Season holiday entertainment program returned with three musical and dance performances. Since 2012, the program has sought to improve the overall guest experience and bring cheer to travelers during the busy holiday season.

Awards Recognize LAWA for Health, Transportation and Environment
LAWA's employees and contractors are delivering gold-standard airport facilities and services. These efforts were recognized with several prestigious awards in 2021.
LAX Recognized for Hearing the 'Voice Of The Customer'

In February, Airports Council International (ACI) World announced that LAX had received the airport trade organization's "2020 Voice of the Customer" recognition, celebrating LAX's efforts to prioritize airport guests and ensure that passenger voices continue to be heard during the COVID-19 pandemic.

LAX Receives Airport Health Accreditation

In March, LAX was among the first airports be accredited by Airports Council International's (ACI) Airport Health Accreditation (AHA) program. This accreditation, which is issued by the world's leading airport industry trade organization, acknowledges LAWA's efforts to provide all who travel through LAX with a safe experience that is in line with recommended health measures established in the ACI Aviation Business Restart and Recovery guidelines and industry best practices.

LAWA Utilities and LAMP Enabling Project Honored as Aviation Winner at California Transportation Foundation Awards

In May, the California Transportation Foundation held its annual Transportation Awards, at which LAWA Utilities and LAMP Enabling Projects was recognized as the winner in the aviation project category. A collaboration between LAWA and Myers & Sons/Griffith Joint Venture (MGJV), the three-year $300 million progressive design-build contract included 38 projects that set the foundation for the broader transformation underway, which includes the APM system, Consolidated Rent-A-Car facility and Economy Parking Facility.

West Gates at Tom Bradley International Terminal Earns LEED Gold Certification

Following its opening earlier in the year, the West Gates at Tom Bradley International Terminal earned Gold certification in September from the U.S. Green Building Council's Leadership in Energy and Environmental Design (LEED) program. The Council recognized the many sustainability features of the new facility, including cool roofing, dynamic electricity and water management, a grey water system to reduce potable water consumption, and others.

LAX Fly Quieter Program Report Released

In October, LAX released the inaugural report from its Fly Quieter Program. Nine airlines were recognized as leaders in their efforts to reduce noise from their aircraft operations. Since airports cannot impose mandatory aircraft noise limits, the Fly Quieter Program recognizes airlines for following LAX noise abatement procedures, using quieter aircraft and taking voluntary noise-reduction measures where feasible, by evaluating and scoring these efforts. The program is part of LAWA's ongoing commitment to address community concerns about aircraft noise that may affect neighborhoods surrounding the airport. Read the full report here.

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