05/04/2021 09:44 AM

‘At Your Gate’ Food & Beverage Delivery Service Now Available at LAX
May 4, 2021

LAX Public Relations

(424) 646-5260


Popular LAX Order Now mobile platform adds contactless

and convenient delivery directly to airline gates

Guests at the Tom Bradley International Terminal are the first to be able to order food and beverages right to their gate following the launch of the new AtYourGate service at LAX.

(Los Angeles, CA) Los Angeles International Airport (LAX) is once again leveraging innovation to provide an exceptional guest experience. For a small delivery fee, passengers can now have food and beverages delivered to them at their gate in select areas.


The new service is an expansion of the airport’s popular LAXOrderNow.com mobile ordering platform, which enables contactless ordering, payment and pickup from restaurants throughout the LAX terminals. The new delivery service, provided by AtYourGate, seamlessly integrates with the LAXOrderNow.com site and further enhances the digital experience by offering the convenience of delivery directly to the gates.


“Our guests have told us they want greater access to airport information and services through their mobile devices so they can have more control of their travel journey,” said Justin Erbacci, Chief Executive Officer, Los Angeles World Airports (LAWA). “Offering food and beverage delivery to the gate areas is yet another game-changing feature that sets the new LAX experience apart for its convenience and range of options.”


Initially, delivery service will be available in Tom Bradley International Terminal (including the West Gates at Tom Bradley, which open this month). Additional terminals will be added soon. Participating restaurants so far include Vino Volo, Border Grill and ink.sack, with Panda Express and KFC joining the program later this week and more to come.


Guests can scan QR codes throughout the terminals or visit LAXOrderNow.com to browse menus, place an order and pay. When checking out, guests in eligible terminals who want delivery will select that option at checkout for an additional delivery fee. Guests will be notified on their mobile device when orders are on their way and when they arrive in the designated gate area, and each participating restaurant will provide an estimated delivery time to help ensure food arrives prior to departing.


AtYourGate delivery is managed by LAX in partnership with Unibail-Rodamco-Westfield (URW) and mobile ordering provider Servy. AtYourGate delivery team members will be wearing branded apparel to be identified easily and connect quickly with guests who place orders. 


“This is about always putting the customer first and creating a seamless commercial experience,” said Mike Salzman, URW’s Executive Vice President and Group Director of Airports. “Delivery is a really exciting step toward giving guests greater convenience and freedom as they travel. Launching this service on the LAXOrderNow.com platform is a reflection of our best-in-class partners LAWA, Servy and AtYourGate.”


Visit LAXOrderNow.com to place your order today and experience the new AtYourGate delivery service, and visit flylax.com/travelsafely to learn more about how LAX is helping guests Travel Safely from the curb to gate.

About Los Angeles International Airport (LAX)

LAX, the third-busiest airport in the world and second busiest in the United States in 2019, is in the midst of a $14.3-billion capital improvement program that will touch on all nine passenger terminals and build new facilities, including an Automated People Mover (APM) train, Consolidated Rent-A-Car (ConRAC) facility and a 12- to 15-gate Bradley West Gates addition to the Tom Bradley International Terminal.


In 2019, LAX served nearly 88.1 million passengers and offered an average of 700 daily nonstop flights to 113 destinations in the U.S. and 1,200 weekly nonstop flights to 91 markets in 46 countries on 72 commercial airlines.


LAX generates 620,600 jobs in Southern California, with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion, according to an economic study based on 2014 operations. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX’s ongoing capital improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion; $966 million in state and local taxes; and $1.6 billion in federal tax revenues.


LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports (LAWA), a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.


LAWA is leading the aviation industry in sustainability practices, with initiatives related to water management, energy (electricity) management, air quality, recycling and natural resources management. In 2019, LAX received Level III ACI Airport Carbon Accreditation from Airport Councils International-Europe.


LAWA is also a leader in inclusivity, operating eight programs that provide opportunities for business enterprises including local, small, minority-owned, veteran-owned and disadvantaged firms, and working together with community partners to offer the HireLAX Apprenticeship Readiness Program, which targets local workers to make them ready for rewarding careers in the construction trades, and the Build LAX Academy, designed to prepare small contracting businesses for success when working on projects at LAX.


LAX was named a top-10 U.S. airport by SKYTRAX in 2018, and was honored as the “Most Innovative Airport for Passenger Experience” in 2019 by the American Association of Airport Executives. LAX is the second-most popular airport in the world to appear on Instagram, according to wego.com. Other recent honors have included selection as the No. 9 Best Airport (Wall Street Journal); No. 7 Best On-Time Performance for a Mega-Hub Airport (OAG); one of “The World’s Best Airports for Business Travelers” (GlobeHunters); Public-Private Partnership of the Year (P3 Bulletin); Urth Caffe, Best Airport Coffee Concession of the Year (Global FAB Awards); Innovation of the Year, Consolidated Rent-A-Car Facility (ARTBA); Best Project, United Airlines Terminal 7 and 8 Redevelopment Program (Engineering News Record California); North American Public-Private Partnership Deal of the Year (IJ Global); and Innovative Transportation Solution of the Year, Automated People Mover (WTS LA).


As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities.  Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.



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