Guests Can Now Pre-Order Food for Pick-Up at Select LAX Restaurants as Part of a Newly Enhanced Digital Marketplace

05/09/2019 09:15 AM

An enhanced digital marketplace can be found at

For Immediate Release
May 9, 2019 
Becca Doten, LAX Public Relations 

[email protected]

David Just, Unibail-Rodamco-Westfield
[email protected]


(Los Angeles, CA) Los Angeles International Airport (LAX) guests can now save time and enjoy a more efficient experience thanks to a number of new digital services and the enhancement of the website. This includes the ability to pre-order food and shop online by viewing products and menus for numerous restaurants and retail stores at LAX. Los Angeles World Airports (LAWA) created the upgraded experience in partnership with Unibail-Rodamco-Westfield (URW) Airports.

"LAX is proud to once again be at the forefront of innovation, piloting a new digital marketplace and showcasing a vision of the airport of the future," said Deborah Flint, CEO, LAWA. "By utilizing new technologies, we are creating mobile, anticipatory guest experiences and taking a giant step forward in bringing the front door of LAX to the fingertips of travelers well before they set foot at the airport."

The enhancements to the shopping and dining experience at LAX include the launch of a digital product catalog and digital food ordering services, powered by Grab. Guests can pre-order food on their mobile device, Facebook messenger app or desktop/laptop computer by accessing rel="noopener noreferrer" and following the link to "Dining, Shopping and More" and choosing one of the participating terminals, or by going directly to rel="noopener noreferrer" rel="noopener noreferrer" No additional downloads or mobile app is needed. While the initial launch includes seven restaurants from which guests can pre-order meals, new restaurants, features and amenities are anticipated in the future. 

The new digital marketplace will allow airport guests to search and browse a growing online catalog of products, product information, digital menus and new offerings. Airport restaurant menus are being fully digitized, and curated retail products will be searchable online at 

URW Airports  the in-terminal commercial manager of Terminals 1, 2, 3, 6, Tom Bradley International Terminal and the $1.6 billion International Concourse that is opening in 2020 has partnered with Grab, a Houston-based startup, to introduce a mobile-web food ordering program through the new digital marketplace. Customers will be able to search menus and place food orders in advance at participating terminal restaurants. In LAX's Terminal 2, Barney's Beanery, SeaLegs Wine Bar, and SLAPFISH Modern Seafood Shack have the capability for guests to order ahead. Earthbar, The Habit Burger Grill and Wahoo's Fish Taco are participating restaurants in LAX's Terminal 6 and W Pizza, located pre-security at Tom Bradley International Terminal, also has pre-ordering available. Additional restaurants and retail locations are expected to come online in the future. 

"We want to take as much of the stress out of traveling as possible," said Logan Meier, Vice President of Emerging Technology, Airports, URW. "That effort starts with us at the airport, working together with key stakeholders and partners, to enable new solutions that simplify the journey."

About Los Angeles International Airport (LAX) 

LAX, the fifth-busiest airport in the world and second busiest in the United States, was named a top-10 U.S. airport by SKYTRAX. LAX served more than 87.5 million passengers in 2018 and offers an average of 700 daily nonstop flights to 109 cities in the U.S. and 1,281 weekly nonstop flights to 93 markets in 47 countries on 69 commercial airlines. LAX ranks 14th in the world and fifth in the U.S. in air cargo tonnage processed, with more than 2.2 million tons of air cargo valued at over $101.4 billion. LAX handled 707,883 operations (landings and takeoffs) in 2018.  

LAX generated 620,600 jobs in Southern California, with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion, according to an economic study based on 2014 operations. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX’s ongoing capital improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion; $966 million in state and local taxes; and $1.6 billion in federal tax revenues. 


LAX was honored as having the “Best Overall Customer Service Program” by Airports Council International-North America; named the “Best Airport for Breastfeeding Moms” by Mamava; selected for the Top 10 “Best of the U.S.’s Big Airports” (Wall Street Journal) and “Most Pet-Friendly Airports in the U.S. (Mental Floss); named the second-most improved airport in the U.S. by JD Power; received an “Innovation Award” from the L.A. Better Business Challenge for its Central Utility Plant; and named  a “Business Leader in Air Quality” by the South Coast Air Quality Management District.


LAX is also the second-most popular airport in the world to appear on Instagram, according to LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund. 

For more information about LAX, please visit  rel="noopener noreferrer" rel="noopener noreferrer" rel="noopener noreferrer" or follow on Twitter  rel="noopener noreferrer" rel="noopener noreferrer" rel="noopener noreferrer" rel="noopener noreferrer" @flyLAXAirport, on Facebook at  rel="noopener noreferrer" rel="noopener noreferrer" rel="noopener noreferrer" rel="noopener noreferrer", and on YouTube at  rel="noopener noreferrer" rel="noopener noreferrer" rel="noopener noreferrer" rel="noopener noreferrer"

As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities.  Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.

About Unibail-Rodamco-Westfield

Unibail-Rodamco-Westfield is the premier global developer and operator of flagship shopping destinations, with a portfolio valued at €63.7 Bn as at June 30, 2018, of which 86% in retail, 8% in offices, 5% in convention & exhibition venues and 1% in services. Currently, the Group owns and operates 97 shopping centres, including 56 flagships in the most dynamic cities in Europe and the United States. Its centres welcome 1.2 billion visits per year. Present on 2 continents and in 13 countries, Unibail-Rodamco-Westfield provides a unique platform for retailers and brand events, and offers an exceptional and constantly renewed experience for customers.


With the support of its 3,700 professionals and an unparalleled track-record and know-how, Unibail-Rodamco-Westfield is ideally positioned to generate superior value and develop world-class projects. The Group has the largest development pipeline in the industry, worth €12.5 Bn.


Unibail-Rodamco-Westfield distinguishes itself by its Better Places 2030 agenda, that sets its ambition to create better places that respect the highest environmental standards and contribute to better cities.


Unibail-Rodamco-Westfield stapled shares are listed on Euronext Amsterdam and Euronext Paris (Euronext ticker: URW), with a secondary listing in Australia through Chess Depositary Interests. The Group benefits from an A rating from Standard & Poor’s and from an A2 rating from Moody’s.


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