11/01/2019 02:30 PM

LAX-it Shuttle Buses
Nov. 1, 2019

LAX Public Relations
(424) 646-5260

(Los Angeles, CA) As Los Angeles World Airports (LAWA) continues to improve the LAX-it experience half-way through its first week of operations, airport officials today announced an increase in the shuttle fleet to ensure swift transportation for guests to LAX-it, where they now connect with their taxi and ride app drivers. This announcement comes as travel times to LAX and through the Central Terminal Area have seen dramatic decreases since LAX-it’s launch just four days ago.


Average shuttle wait time at terminals yesterday was two minutes, and average time to the LAX-it lot on a the shuttle was 11 minutes. Many guests also chose to make the short walk to LAX-it, which is adjacent to Terminal 1. Recognizing the problems with shuttles the first few days, LAX has been adding shuttles into the LAX-it routes, increasing the shuttle fleet to a total of 35 today, up from 29 on Tuesday when the lot began operations. With these additional shuttles, wait times are expected to decrease ever further. LAWA is continuing to refine the LAX-it shuttle system, including dynamically re-routing shuttles to account for volumes at different terminals at different times of days, planning accordingly on an ongoing basis. These shuttle increases are in addition to dynamic staffing and ongoing improvements to signage and traffic routing.


LAX-it has already resulted in a dramatic decrease in traffic in the Central Terminal Area (CTA). Removing 14,795 cars on average daily, or a 15.3% reduction overall, has increased vehicle speed on the upper level on average by 34% per day and on the lower level by 6% per day. This is a critical step in the right direction as LAX-it is part of a strategic plan to mitigate traffic in the CTA and in surrounding communities while the airport undergoes unprecedented construction that will cause a 30% reduction in curbside space in the CTA to build the Automated People Mover train that is the airport’s solution to traffic moving forward.


As the weekend approaches, due to higher volumes of travelers, LAWA officials encourage guests to expect higher wait times once in the LAX-it lot to connect with drivers. LAWA continues to do everything possible in LAX-it’s first week of operations and is working with the service providers to ensure the guest experience is as smooth as possible.

About Los Angeles International Airport (LAX)

LAX, the fourth-busiest airport in the world and second busiest in the United States, was named a top-10 U.S. airport by SKYTRAX. LAX served more than 87.5 million passengers in 2018 and offers an average of 700 daily nonstop flights to 109 cities in the U.S. and 1,281 weekly nonstop flights to 93 markets in 47 countries on 69 commercial airlines. LAX ranks 10th in the world in air cargo tonnage processed, with more than 2.4 million tons of air cargo. LAX handled 707,883 operations (landings and takeoffs) in 2018.  

LAX generated 620,600 jobs in Southern California, with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion, according to an economic study based on 2014 operations. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX’s ongoing capital improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion; $966 million in state and local taxes; and $1.6 billion in federal tax revenues.


LAX was honored as having the “Best Overall Customer Service Program” by Airports Council International-North America; named the “Best Airport for Breastfeeding Moms” by Mamava; selected for the Top 10 “Best of the U.S.’s Big Airports” (Wall Street Journal) and “Most Pet-Friendly Airports in the U.S. (Mental Floss); named the second-most improved airport in the U.S. by JD Power; received an “Innovation Award” from the L.A. Better Business Challenge for its Central Utility Plant; and named  a “Business Leader in Air Quality” by the South Coast Air Quality Management District.

LAX is also the second-most popular airport in the world to appear on Instagram, according to LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.   

As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities.  Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request. 
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