Tenants 411

Business Relationship Managers Introduction

Business Relationship Managers:

In an effort to provide optimal customer service, CDD assigns a Business Relationship Manager (BRM) to each LAWA Tenant.


  • Act as a point of contact for LAWA business related issues and can assist tenants with concerns/issues related to tenancy at LAWA.
  • Strive to ensure tenant requests are resolved satisfactorily and ensure that tenants comply with airport and lease/agreement rules and regulations.
  • Are responsible developing and maintaining relationships with all LAX, ONT and VNY tenants.
  • Negotiate occupancy agreements with aeronautical users and government tenants for space at Los Angeles World Airports’ facilities.
  • Manage concessions agreements/relationships, and protect LAWA’s real property assets.

BRMs desired outcomes:

  • Provide highest quality service
  • Maximize visibility/accessibility
  • Improve communication
  • Increase accountability for LAWA and tenants
  • Strengthen contract compliance
  • Create cross-functional teams

BRMs code of conduct:

  • Customer Service:
    • Act ethically & professionally
    • Respect and value clients

  • Responsibility & Accountability
    • Take ownership
    • Respond punctually
    • Communicate openly

  • Commitment
    • Follow through
    • Seek Solutions  

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