Frequently Asked Questions

Do you have lost and found?

Yes, please call 1-866-iFLYLAX to inquire about lost and found items.


What are typical travel times?

Travel times vary, depending on traffic. For real time travel information, please call 1-866-iFLYLAX, and follow the route prompts.


Do you operate special holiday schedules?

Our regularly scheduled service operates during the holiday seasons. We do not decrease service during the holidays, however, if we add additional services the information will be posted on our website at www.LAXFlyAway.org


What are the FlyAway Bus Schedules?

Schedules can be viewed at www.LAXFlyAway.org. Click the button on the left for the schedule of the route name you wish to see.


Does LAWA/LAX employee get a free ride on FlyAway Bus?

No. They are subject to normal fares. However, they have the option to purchase a monthly pass for $120. Employee monthly passes are available for purchase at:

  • Union station Ticket Window, One Gateway Plaza, Los Angeles, CA 90045
  • Van Nuys FlyAway Terminal Ticket Window, 7610 Woodley Ave., Van Nuys, CA 91406
  • LAWA Rideshare – Administration West, 7301 World Way West, #200, Los Angeles, CA 90045
  • LAWA Rideshare – Skyview Center, 6053 West Century Blvd., #420, Los Angeles, CA 90045


Are children required to ride in a car seat on the Flyaway?

No, a car seat is not required. Parents can choose to hold babies on their laps and stow the car seat or opt to have the baby ride in the car seat on the bus.


I inadvertently bought two FlyAway tickets, but I only need one, may I get a refund?

No, all sales are final. Tickets are valid 30-days from the date of purchase.


When should I arrive before my bus?

Please arrive 10 minutes before the scheduled departure time. For safety reasons, no boarding is permitted two minutes prior to bus departure.


Does Flyaway accept cash?

Currently, cash may be used to purchase tickets at Metrolink ticket machines located at Union Station. No other routes accept cash at this time.


What are the FlyAway Baggage Guidelines?

Please click here to view the FlyAway Baggage Guidelines.


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