Ground Transportation Permits

Ground Transportation Website FAQ Suggestions

Overview and Frequently asked questions:

The 2020/21 re-decal period start was delayed due to the COVID-19 social distancing directives. All ground transportation operators must keep their accounts in compliance. That means:

  • Payment of yearly $150 admin fee
  • Payment of monthly circuit fees
  • Keeping your business documents/certifications current
  • Maintaining CPUC “active” status
  • Maintaining “approved” insurance status with LAWA’s Risk Management

Ground transportation staff will be will be reviewing your account and contacting you if updates are needed. Airport police will continue to except the green and gray decals as valid. 



The Ground Transportation Permits counter remains closed to walk-ins. Operators will be seen by appointment only.

Contact the Ground Transportation Permits office by email [email protected] or by phone (424) 646-6460 to keep your account up-to-date (e.g. add/delete vehicle, updated transponder, cancel your account). Do not come to the office for a walk-in or unscheduled services. See below for answers to frequently asked questions.


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The LAWA Ground Transportation Permits Offices are conducting business; however, the public counters are closed. Ground Transportation employees are handling transactions remotely. Visits to the Ground Transportation Offices will be conducted by appointment only. If you have been given an appointment to come to the office, a member of the staff will meet you and complete your transaction while observing all social distancing standards. Do not come to the Ground Transportation Offices without an appointment.

Los Angeles World Airports is working on plans to re-open affected services while observing social distancing. Specific dates and times will be shared with GT operators as soon as information is available.

You can request an appointment by sending an email to the Ground Transportation Office at [email protected]. Your email should include your company name, contact name and phone number, company CPUC number, and the reason for your request. A member of the Ground Transportation Permits staff will contact you to assist you. You will be asked to submit completed forms and all required documents using email or other remote means. Once all documentation is received and validated, staff will schedule an appointment with you to complete any necessary in-person steps. If you are adding a vehicle, you will receive an appointment to pick up your transponder and have the vehicle inspected. You will be required to wear a face covering and maintain social distance while completing your transaction.

You can email the Ground Transportation Permits Office [email protected]. Your email should include your company name, contact name and phone number, company CPUC number, and the reason for your request. A member of the Ground Transportation staff will contact you. A member of the Ground Transportation staff will contact you to complete the NELA renewal process. An on-line application and renewal process will be in place soon and you may receive an email instructing you on how to renew you NELA online.

The 2020/21 re-decal period has been delayed. The green and gray decals are still valid.



All ground transportation operators must keep their accounts in compliance. That means:

  • Payment of yearly $150 admin fee
  • Payment of monthly circuit fees
  • Keeping your business documents/certifications current
  • Maintaining CPUC “active” status
  • Maintaining “approved” insurance status with LAWA’s Risk Management

Ground transportation staff is reviewing all accounts and will contact you to complete re-decal check list. If your insurance is approved, your CPUC status is active and your transponder is functioning you will not be cited. You will be contacted by phone or email to update your status if you are not in compliance.

No late fees will be charge to those operators affected by the delayed re-decal period.

Once the re-decal schedule for 2020 is published, you will be responsible for late fees if you do not complete re-decal during your assigned period.

A NEW ONLINE PROCESS is coming this summer. Please monitor your emails closely for updates and information regarding this new time-saving process.

Ground Transportation Operators must pay the following fees:

  • New application fee $150
  • Yearly admin fee of $150
  • Lost or Stolen transponders $50
  • Trip Ticket circuit fees $5 or $8 per visit for TCP operators
  • Lot Avoidance fees may vary
  • Deposits under $10,000 for Invoice Program or Courtesy Transportation accounts
  • Late fees, $20 per month

Business checks, money order or cashier’s check are accepted. Credit card (Visa and Mastercard) payments are also accepted for all fees except Faithful Performance Guarantee (FPG) Letter of Credit.

Personal checks and cash are not accepted.

Currently, the office is closed to the public. We are conducting most activity by phone and email. In person activities are being conducted by appointment only. Any in-person interactions conducted adhere to CDC, Los Angeles County and City of Los Angeles guidelines including social distancing and face coverings. Office staff continues to work remotely and see operators by appointment only.

In order to minimize contacts, the booths at the Commercial Vehicle Holding Lot are closed until further notice. Operators are receiving monthly invoices to pay trip ticket fees.

Yes, you are still responsible for your contractually agreed upon trip ticket fees. The Commercial Vehicle Holding Lot has closed the booths and operators are receiving a monthly accounting of trip ticket fees.

In order to minimize contacts, the booths at the Commercial Vehicle Holding Lot are closed until further notice. Operators are receiving monthly notices to pay trip ticket fees.

If you have questions please email [email protected]. Your email should include your company name, contact name and phone number, company CPUC number, and the reason for your request. A member of the Ground Transportation staff will contact you.

New Company Orientation has been paused during COVID-19 per the Mayor’s directive. The orientation is being reformatted for health and safety purposes and will resume once it can be administered and acknowledged online.

No, if your permit expired on 12/31/2019, you should not be driving in the CTA.

The green TCP, COU, CON, CREW, CAT and the gray TC-INV permits are valid until 12/31/2020.

If you completed the re-decal process in 2019, and received one of these permits, then you are able to use your permit in the CTA.

If you have permits with “18/19”, they are expired and you should not be driving in the CTA. The vehicle is subject to enforcement efforts of police and the CPUC.

No. If your insurance is expired, revoked or “not approved”, you should not be driving in the CTA. You must have current and approved commercial vehicle insurance to operate at LAX.

Keep a look out for emails and refer to our web pages. LAWA is re-inventing the Ground Transportation permit and re-decal process at LAX, taking steps to use technology to reduce duplication and minimize wait time.

When you do need to come to the office, you will be expected to adhere to the Mayor’s directives on COVID-19 social distancing. Operators coming to the Ground Transportation offices should follow the same requirements that citizens are given county wide i.e. wearing face coverings and keeping 6’ distance between you.

If there are new standards, we will inform operators as needed.



Ground Transportation FAQs:

Find the LAX Ground Transportation Rules and Regulations here. Operators are responsible for ensuring all drivers are knowledgeable and comply with the rules and regulations set forth.



Transportation Charter Party (TCP) Program Related FAQs:

If payment is not received by due date, your account will be delinquent and further action may be taken, including suspension and/or termination of operating rights at LAX.

No, the sign does apply to commercial carriers. Commercial vehicles are still required to drop off on the Upper Level unless it is closed and all traffic is being redirected to the Lower Level. You will be responsible for paying for the trip ticket for using the lower level.



Trip Fee Prepayment (Invoice) Program Related FAQs:

Participants in the Trip Fee Prepayment program are not be required to purchase a paper Trip Ticket for each pick-up trip. Instead, participants are invoiced monthly based upon trips recorded by the account vehicle transponders in the LAX Automatic Vehicle Identification (AVI) System. This allows participants to avoid any congestion at the Commercial Vehicle Holding Lot and Charter Trip Ticket Booths.

Charter Party Carrier must be in good standing with the following requirements:

  1. A current, valid Non-Exclusive License Agreement for Charter Party Carrier Transportation Services to and from LAX
  2. Valid insurance approved by LAWA Risk Management
  3. Execute a Pilot Trip Fee Prepayment Program Agreement
  4. Submit a Prepayment Deposit (Faithful Performance Guarantee)

The FPG will be at least $3,000 or three times the highest monthly Trip Fees that have occurred in the most recent 12 month period, whichever is greater

Your FPG deposit amount is evaluated yearly, based on the most recent 12 months. If the new FPG amount is reduced, a refund will be sent to you. If the new FPG amount is higher, you will be notified and will need to submit payment for the difference.

Let us know if you ever want to leave the program, we’ll settle your account and refund any of the remaining Faithful Performance Guarantee (FPG) deposit.

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