Justin Erbacci was appointed Chief Innovation and Technology Officer (CITO) and Deputy Executive Director in July 2016. He is responsible for implementing LAWA’s overall Information Technology vision and strategy, in addition to leveraging innovative technologies and processes to enhance operations at Los Angeles International (LAX) and Van Nuys general aviation airports.
In January 2018, Justin’s role at LAWA expanded to Chief Innovation and Commercial Strategy Officer (CICSO) and Deputy Executive Director to sponsor and lead the Terminal Development and Improvement Program. In addition, this expanded role includes working closely with airline partners as well as shaping commercial and business strategies with the goal of improving the guest experience.
Mr. Erbacci brings over 15 years of experience in global IT leadership from inside and outside of the aviation industry. Prior to his appointment with LAWA, he served as Vice President of Customer Experience & Technology for Star Alliance, a global airline network comprised of 28 airlines serving 640 million passengers annually. In this role, he was responsible for the development, implementation, architecting, operations, and maintenance of all global IT applications and infrastructure components, and led all Star Alliance product and service activities at the over 1,300 airports where its airlines operated. Additionally, Mr. Erbacci has served as the Director of Global Product Management for Credit Suisse, and as a Manager of Business Planning and Technology at United Airlines.
Mr. Erbacci has also served as a senior IT consultant for firms including Reese McMahon LLC, Cambridge Management Consultants, and Deloitte Touche Tohmatsu. Prior to consulting, he practiced law as a civil rights defense litigator.
Mr. Erbacci earned a Master of Business Administration degree from the Vienna School of Economics/Moore School of Business at the University of South Carolina, and a Juris Doctor degree from Loyola University of Chicago’s School of Law. He also earned a Bachelor of Arts in Political Science from Loyola University of Chicago.