Los Angeles World Airports (LAWA) is committed to serving the disabled community visiting its three airports. To this end LAWA has produced this site to assist not only local visitors to the airport, but Special Needs travelers to Los Angeles on vacation or business from around the world. It is hoped that this material will aid in making your travel planning and visit to the Los Angeles area more relaxing. Please feel free to contact LAWA’s Office of the Coordinator for Disabled Services and let us know what you think of the information provided, and feel free to suggest other ways we can make you visit through LAWA a more pleasant experience.
ONTARIO INTERNATIONAL AIRPORT
CONTACT INFORMATION FOR DISABILITY RELATED INQUIRES
USE THE “GOT COMMENTS” BOX
LOCAL NEWS & EVENTS TO THE INTEREST FOR DISABILITIES COMMUNITY (Back to Top)
APPLICATIONS ARE BEING ACCEPTED
FOR COMMUNITY MEMBERS TO SERVE ON THE LAWA CITIZENS ADA COMMITTEE.
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TSA Cares Help Line
TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel to for information about what to expect during screening.
Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.
The hours of operation for the TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8 p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.
GOVERMENT ADA RESOURCES FOR TRAVELERS (Back to Top)
ADA SERVICES AT ONTARIO INTERNATIONAL AIRPORT (Detailed Information) (Back to Top)
INDEX OF SUBJECTS COVERED:
There are no facilities at the airport to rent oxygen for individuals waiting for connecting flights. However, there is a company, APRIA (310) 297-6986, that provides oxygen and can deliver to LAX. Make certain you know your flow rate because they will need this information.
NOTE: Neither Los Angeles World Airports nor Los Angeles International Airport recommend any provider of medical oxygen. The company listed above is provided for your convenience only. You should check the internet or with your medical oxygen provider to see if they know of a company that delivers medical oxygen for use by passengers at airports.
International travelers requiring medical oxygen in a terminal while waiting for a connecting flight should arrange with their airline to accept the oxygen container upon its delivery to the airport and upon your departure.
Unfortunately the Airport cannot recommend individual oxygen service companies. However you can look in the internet using the terms “TRAVEL OXYGEN”, where you can find companies that deliver oxygen to many airports around the world.
The following tips are recommended by TRAVEL OXYGEN NEWS at http://aeromedic.com/news/
TRAVEL OXYGEN TOP 5 TIPS
1. Planning is key. Don’t purchase an airline ticket without first knowing the oxygen policy of your preferred airline. Know that some airlines DO provide oxygen during some flights, not all. Know that the airline will only provide oxygen on the plane, NOT at the airport. A Gate Pass can be obtained for someone to escort a person using oxygen at the airport. Don’t be discouraged about having to setup arrangements for your travel oxygen needs. Traveling with oxygen can definitely be accomplished, with the proper planning.
2. Always travel with a copy of your prescription for oxygen as well as any other medication. If you are in need of additional equipment, you will be ready. Be sure to have multiple copies, just in case.
3. If you are relying on a company to deliver oxygen equipment to you when you arrive at a specific location at a specific time, be sure to get it in writing. Have a 24hr contact name and telephone number ready in case you can not locate equipment, or if additional service is needed.
4. Be educated on the oxygen equipment that is available to you. If you have never used Liquid Oxygen before, learning how to fill a portable unit from a reservoir in your cabin on the first day of a cruise is not the time to do so. If you are traveling internationally, know exactly what’s available to you and where to get it. In Italy, for instance, Liquid Oxygen is the most common equipment. Talk to your local oxygen provider about education on Liquid Oxygen prior to traveling to Italy. When using a Portable Oxygen Concentrator, know that if you’re not plugged into a wall or car outlet, you must only rely on battery power. Having enough batteries for your trip is vital.
5. Always consult your physician prior to traveling with oxygen. Flying and traveling to higher altitudes can affect the way you use therapeutic oxygen.
Portable dialysis machine are considered to be an assistive device by the U. S. Department of Transportation.
Section 382.3 of the Air Carrier Access Act defines an assistive device as any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. It further explains that such devices may include medical devices and medications. A portable dialysis machine is therefore an assistive device under section 382.3.
Section 382.121(a) requires carriers to permit passengers with a disability to bring assistive devices into the aircraft cabin provided that they comply with applicable safety, security, and hazardous materials rules. Section 382.125(a) requires carriers to stow assistive devices in the baggage compartment if the item cannot be transported in the cabin in accordance with applicable safety, security, and hazardous materials rules.
To learn more go to: http://www.dot.gov/sites/dot.dev/files/docs/Portable_Dialysis_Machine_Notice.pdf
Tipping for service is customary but is NOT required at the airport. Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and or the Airport.
You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip. Just go to the airport’s ADA site and filling out the form found when clicking the “GOT COMMETNS” box at http://www.lawa.org/ADAFeedbackForm.aspx.
WHEELCHAIR RENTALS / REPAIR IN LOS ANGELES, CALIFORNIA (Back to Index)
Check the internet under: wheelchair rental Los Angeles.
USEFUL CONTACT INFORMATION- EMERGENCY (310) 646 – 7911 (Back to Index)