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Home > LAWA > ADA

Accessibililty 

GOVERNMENT INFORMATION


TSA Logo 

TRANSPORTATION SECUITY ADMINISTRATION (TSA)
http://www.tsa.gov/travelers/index.shtm 

FAA Logo 

FEDERAL AVIATION ADMINISTRATION
http://www.tsa.gov/travelers/airtravel/specialneeds/index.shtm 

FAA Logo 

U.S. STATE DEPARTMENT
http://travel.state.gov/travel/tips/tips_1232.html 

FAA Logo 

STATE OF CALIFORNIA INFORMATION
http://www.ca.gov/tabpanel_visiting.html 

DMV Logo 

CALIFORNIA DEPARTMENT OF MOTOR VEHICLES
http://www.dmv.ca.gov/dl/disabled_info.htm 

DOT Logo 

DEPARTMENT OF TRANSPORTATIONCONSUMER COMPLAINT DIVISION
http://airconsumer.ost.dot.gov/problems.htm  

DOT Logo 

DEPARTMENT OF TRANSPORTATIONCONSUMER PROTECTION AND ENFORCEMENT
http://airconsumer.ost.dot.gov/index.htm  

California Disabled Placard Logo 

CALIFORNIA DISABLED PLACARD
http://www.dmv.ca.gov/pubs/brochures/fast_facts/ffvr07.htm 

California State Parks Logo 

CALIFORNIA DISABLED DISCOUNT PASS APPLICATION
The Disabled Discount Pass entitles its bearer to a 50% discount for use of all base facilities (including day use parking, camping, and boat/day use parking…
http://www.parks.ca.gov/pages/737/files/DPR818a.pdf 

City of Los Angeles Department on Disability Logo 

CITY OF LOS ANGELES DEPARTMENT ON DISABILITY
http://disability.lacity.org/dodhs1.htm 


ADA SERVICES AT ONTARIO INT’L AIRPORT (ONT) (Detailed Information) (Back to Top) 

 

INDEX OF SUBJECTS COVERED:

 
 


CAR RENTALS (Back to Index)

Click here to find the latest information on Car Rentals

*Accessible Van Rental[1]

Accessible Vans of America

888-282-8267 Toll Free
610-296-7203 Fax

rental101request@accessiblevans.com
www.accessiblevans.com

Accessible Van Rentals nationwide.

Alamo Rent A Car
800-651-1223 Toll Free
800-522-9292 TTY
www.alamo.com

Alamo will maintain a dedicated 24-hour toll-free number (800) 651-1223 for their customers with disabilities, including customers with mobility impairments, such as wheelchair users. In order to reserve a vehicle and/or to discuss options for travelingbetween airport terminals and off-site Alamo rental car lots, a customer should call the designated toll-free number to speak to an agent who is trained and experienced in providing options for customers with special travel needs.

Hand control-equipped vehicles are available for rental at all Alamo USA and Canada locations for handicapped customers. These vehicles must be requested in advance through Alamo's Reservation Services Desk at 800-651-1223 or 561-912-2710.

Avis Rent A Car
800-331-1212 Toll Free
800-331-2323 TTY
www.avis.com

Through the Avis Cares® Program, they provide a full range of products and services for our drivers or passengers with disabilities including cars with hand controls.

*Avis & Scootaround Rental Program - Scootaround and Avis are provide electric mobility scooters and wheelchairs for use while traveling in many US cities. Scooters and wheelchairs can be disassembled for trunk storage are perfect for business or vacation travel. Contact Toll-Free hotline at 1-888-441-7575.
http://www.scootaround.com/avis/avisrentalform.htm 

Budget Rent A Car
888-221-1203 Toll Free
800-826-5510 TDD
www.budget.com

As part of Budget's commitment to meet the needs of customers with disabilities, their services include, at no extra cost, hand controls as well as four assistive and adaptive devices - spinner knobs, transfer boards, swivel seats and panoramic mirrors. Although many Budget locations carry these items as part of their regular inventory, demand can vary. Customers with disabilities - or their drivers - are encouraged to reserve assistive devices within 48 hours of car pickup. In the U.S., please call 888-221-1203 for details and confirmation.

Dollar Rent A Car 
800-800-3665 Toll Free
800-232-3301 TTY
www.dollar.com

Dollar has rental cars designed to meet the needs of physically challenged drivers. Cars are available at most locations with a 24-hour notice. Drivers requiring driving aids to operate a vehicle, please call 800-800-3665. There is no additional charge for an additional authorized driver for non-driving disabled renters.

Easter Seals Project ACTION 
1425 K St., NW, Ste. 200
Washington, DC 20005

800-659-6428 Toll-free
202-347-3066 Voice
202-347-7385 TDD
202-737-7914 Fax
projectaction.easterseals.com

Information on public transit operators, van rental companies, accessible taxis, airport transportation, hotel-motel shuttles and more.

Enterprise Rent-A-Car 
800-325-8007 Toll Free
866-534-9270 TTY
www.enterprise.com

Enterprise Rent-A-Car provides specialized options for their customers with disabilities. Mobility devices such as left hand controls with spinner knobs and left foot accelerators are available at no additional charge.
Enterprise requires two business days notice to reserve a car with mobility devices. For more information or to make a reservation call the National Reservation Center at (800) 325-8007

Hertz 
800-654-3131 Toll Free
800-654-2280 TDD
www.hertz.com

A full range of special services for physically challenged renters are available to both the Hertz customer and any member of the traveling party. These include hand controls, spinner knobs, accessible parking, easy access buses and more. Direct Link to Hertz's Services for the Physically Challenged web page.

National Car Rental 
888-273-5262 Toll Free
800-328-6323 TTY
www.nationalcar.com

National maintains a dedicated 24-hour toll-free number (888) 273-5262 for their customers with disabilities, including customers with mobility impairments, such as wheelchair users. In order to reserve a vehicle and/or to discuss options for traveling between airport terminals and off-site National rental car lots, a customer should call the designated toll-free number to speak to an agent who is trained and experienced in providing options for customers with special travel needs.
Hand control-equipped vehicles are available for rental at all National Car Rental locations in the US and Canada. These cars must be requested in advance by calling 888-273-5262

Wheelchair Getaways 
P.O. Box 5591
Lynnwood, WA 98046

800-642-2042 Reservations
800-536-5518 Toll Free

corporate@wheelchairgetaways.com
www.wheelchair-getaways.com
Accessible Van Rentals - 866-846-8029 -Oklahoma Toll Free; 405-285-5380 Oklahoma Voice; 405-285-5380 Oklahoma Fax

Wheelers Accessible Vans 
800-456-1371 Reservations
623-776-8830 Voice

info@wheelersvanrentals.com
www.wheelersvanrentals.com
Nationwide accessible van rental serving over 120 cities and 35 major airports across the U.S. including Hawaii. For nearest location go to www.wheelersvanrentals.com/locations.htm. 

 

MEDICAL OXYGEN  (Back to Index)

 

There are no facilities at the airport to rent oxygen for individuals waiting for connecting flights.  However, there is a company, APRIA (310) 297-6986, that provides oxygen and can deliver to LAX.  Make certain you know your flow rate because they will need this information. 

 

NOTE:  Neither Los Angeles World
Airports nor Los Angeles International
Airport recommend any provider of
medical oxygen.  The company
listed above is provided for your
convenience only.  You should check
the internet or with your medical
oxygen provider to see if they know
of a company that delivers medical
oxygen for use by passengers at
airports.   

Medical_Oxygen 

International travelers requiring medical oxygen in a terminal while waiting for a connecting flight should arrange with their airline to accept the oxygen container upon its delivery to the airport and upon your departure. 

Unfortunately the Airport cannot recommend individual oxygen service companies.  However you can look in the internet using the terms “TRAVEL OXYGEN”, where you can find companies that deliver oxygen to many airports around the world.

The following tips are recommended by TRAVEL OXYGEN NEWS at http://aeromedic.com/news/ 

TRAVEL OXYGEN TOP 5 TIPS

1. Planning is key. Don’t purchase an airline ticket without first knowing the oxygen policy of your preferred airline. Know that some airlines DO provide oxygen during some flights, not all. Know that the airline will only provide oxygen on the plane, NOT at the airport. A Gate Pass can be obtained for someone to escort a person using oxygen at the airport. Don’t be discouraged about having to setup arrangements for your travel oxygen needs. Traveling with oxygen can definitely be accomplished, with the proper planning.

2. Always travel with a copy of your prescription for oxygen as well as any other medication. If you are in need of additional equipment, you will be ready. Be sure to have multiple copies, just in case.

3. If you are relying on a company to deliver oxygen equipment to you when you arrive at a specific location at a specific time, be sure to get it in writing. Have a 24hr contact name and telephone number ready in case you can not locate equipment, or if additional service is needed.

4. Be educated on the oxygen equipment that is available to you. If you have never used Liquid Oxygen before, learning how to fill a portable unit from a reservoir in your cabin on the first day of a cruise is not the time to do so. If you are traveling internationally, know exactly what’s available to you and where to get it. In Italy, for instance, Liquid Oxygen is the most common equipment. Talk to your local oxygen provider about education on Liquid Oxygen prior to traveling to Italy. When using a Portable Oxygen Concentrator, know that if you’re not plugged into a wall or car outlet, you must only rely on battery power. Having enough batteries for your trip is vital.  

5. Always consult your physician prior to traveling with oxygen. Flying and traveling to higher altitudes can affect the way you use therapeutic oxygen.


SERVICE ANIMALS  (Back to Index)

A service animal is an animal that performs a task or tasks for a person with a disability to help overcome limitations resulting from the disability. Federal law defines service animal as “any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items” Service Animals are allowed in all areas of the airport

For your convenience we have provided federal regulations pertaining to service animals found in the Air Carrier Access Act which went into effect on 13 May 2008. We have highlighted some parts of the regulations to make finding common questions easier

Sec. 382.117 Must carriers permit passengers with a disability to travel with service animals?

(a) As a carrier, you must permit a service animal to accompany a passenger with a disability

(1) You must not deny transportation to a service animal on the basis that its carriage may offend or annoy carrier personnel or persons traveling on the aircraft

(2) On a flight segment scheduled to take 8 hours or more, you may, as a condition of permitting a service animal to travel in the cabin, require the passenger using the service animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight

(b) You must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or other area that must remain unobstructed to facilitate an emergency evacuation

(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move with the animal to another seat location, if present on the aircraft, where the animal can be accommodated

(d) As evidence that an animal is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal

(e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the cabin unless the passenger provides you current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) stating the following:

(1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders--Fourth Edition (DSM IV);

(2) The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;

(3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and

(4) The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect to other unusual or exotic animals that are presented as service animals (e.g., miniature horses, pigs, monkeys), as a U.S. carrier you must determine whether any factors preclude their traveling in the cabin as service animals (e.g., whether the animal is too large or heavy to be accommodated in the cabin, whether the animal would pose a direct threat to the health or safety of others, whether it would cause a significant disruption of cabin service, whether it would be prohibited from entering a foreign country that is the flight's destination). If no such factors preclude the animal from traveling in the cabin, you must permit it to do so. As a foreign carrier, you are not required to carry service animals other than dogs.

(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing. A copy of the explanation must be provided to the passenger either at the airport, or within 10 calendar days of the incident.

(h) You must promptly take all steps necessary to comply with foreign regulations (e.g., animal health regulations) needed to permit the legal transportation of a passenger's service animal from the U.S. into a foreign airport.

(i) Guidance concerning the carriage of service animals generally is found in the preamble of this rule. Guidance on the steps necessary to legally transport service animals on flights from the U.S. into the United Kingdom is found in 72 FR 8268-8277, (February 26, 2007).
 

TIPPING FOR SERVICE  (Back to Index)Tipping for Service

 

Tipping for service is customary but is NOT required at the airport.  Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and or the Airport.
You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip.  Just go to the airport’s ADA site and filling out the form found when clicking the “GOT COMMETNS” box at http://www.lawa.org/ADAFeedbackForm.aspx.

 

WHEELCHAIR SERVICE  (Back to Index)

Requesting a Wheelchair 

To Request wheelchair service, it is recommended you contact your airline 72 hours in advance. Wheelchair service is provide free of charge by your airline. Tipping is not required for wheelchair service.
Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to their aircraft. Airlines are required to provide curbside wheelchair service when requested. On your return flight, you should remind a flight attendant near the end of your flight, that you will need a wheelchair upon arrival.

Curbside 

Each airline is responsible for providing wheelchairs for their customers with disabilities, from curbside drop-off to the aircraft.  Contact your airline's reservation desk a minimum of 72 hours prior to your flight to reserve wheelchair service. Wheelchair service is provided free of charge.  Tipping is not required. 


OTHER USEFUL INFORMATION (Back to Top) 

Driving - Using Parking Permits, Cards and Placards around the world 

Travelers with Disabilities 

USTravability 

Links to Online Directories of Disability Organizations Worldwide 

Traveling with Disabilities 

Medical Information for Americans Abroad 

Medication Abroad 

Traveling with a Ventilator 

Disability Organizations Overseas 

Oxygen Abroad 

Air Travel Service Complaints & People with Disabilities 

Common Questions Regarding Travel for People with Disabilities 

Safety travel for People with Hidden Disabilities 

News, fact sheets and destination access guides 

National Clearing House On Disability And Exchange   

PUBLICATIONS

AIR CARRIERS ACCESS ACT (ACAA)
http://www.aeromedic.com/ACAA%20Final%20Rule%20-%20Fed%20Register.pdf 

AMERICANS WITH DISABILITIES ACT (ADA)
http://www.ada.gov/pubs/adastatute08.pdf 

TITLE 24, CALIFORNIA CODE OF REGULATIONS
http://www.documents.dgs.ca.gov/bsc/2009/part11_2008_calgreen_code.pdf 

ADA STANDARDS FOR ACCESSIBLE DESIGN
http://www.ada.gov/adastd94.pdf 

AVIATION CONSUMER PROTECTION AND ENFORCEMENT (FAA)
http://airconsumer.ost.dot.gov/pubs.htm
http://airconsumer.ost.dot.gov/problems.htm 

LAWA RESTROOM DESIGN STANDARDS
http://www.lawa.aero/uploadedfiles/lax/pdf/LAWA%20Public%20Restroom%20Design%20Guidelines-Specifications%20(All%20Airports).pdf 

NEW HORIZONS
http://airconsumer.ost.dot.gov/pubs.htm 

TRAVEL PLANNING

USEFUL TRAVEL PLANNING CHECKLISTS
http://abilitytrip.com/travel-tools/ 

FLY-RIGHTS: A CONSUMER GUIDE TO AIR TRAVEL
http://airconsumer.dot.gov/publications/flyrights.htm/ 

WHEELCHAIRS AND ASSISTIVE
http://www.miusa.org/ncde/tipsheets/powerchairs 

USING PARKING PERMITS, CARDS AND PLACARDS AROUND THE WORLD
http://www.fiadisabledtravellers.com/ 

INTERNATIONAL HEALTH INSURANCE
http://www.miusa.org/ncde/tipsheets/insurance 

FLYING WITH A DISABILITY
http://www.flying-with-disability.org/ 

U. S. CENTERS FOR DISEASE CONTROL (CDC) – TRAVEL INFORMATION
http://wwwnc.cdc.gov/travel/ 

RESOURCES AND TIPS FROM DISABLED TRAVELERS
http://www.globalaccessnews.com/ 


USEFUL CONTACT INFORMATION (Back to Index)

  • ADA Office

    LAWA OFFICE OF THE
    COORDINATOR FOR
    DISABILITY SERVICES
     
    6150 CENTURY BLVD.
    LOS ANGELES, CA
    90046
    E-MAIL: jrolon@lawa.org
    Phone Number: (424) 646-5005

    CALIFORNIA RELAY SERVICE

    711 or (800) 735-2920
    (800) 854-7784 (Speech-to Speech)
    (800) 855-3000 (Spanish)


  • Lost and Found
     
  • Public Information
     
  • Terminal Operations