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Ontario Airport Information
Special Services 


Uniformed Airport Ambassadors provide direction and general airport and travel information to ONT’s passengers and visitors seven days a week from 6 a.m. to 11 p.m. Ambassadors can be found roaming the terminals and curbside.

Travelers Aid of the Inland Empire volunteers staff the airport’s information desks in Terminals 2 and 4 to assist travelers with various airport and travel information. Hours of operation are Monday through Friday from 9 a.m. to 9 p.m. and Saturdays and Sundays from 9 a.m. to 5 p.m.

Public pay phones are located throughout Terminals 2 and 4. Many pay phones have data port to allow laptop computer users to plug in. Many pay phones also allow users to charge calls to their credit cards.

Tan colored courtesy phones are provided in Terminals 2 and 4 as a convenience for travelers and the public who would like to place calls within the airport. Courtesy phones are located at the payphone islands in the ticketing and baggage claim areas.

On the concourse level in Terminal 2, courtesy phones can be found near Gates 203, 204, 207, 209 and 211. On the concourse level in Terminal 4, courtesy phones can be found near Gates 403, 405, 408 and 410.

For general airport information, lost and found, and other non-emergency matters, dial "0" for an airport operator. For an emergency, dial "1911" to reach airport police, fire or rescue operations.

Travelers and the public can request paging seven days a week from 6 a.m. until 9:30 p.m. by using the tan colored courtesy phones and dialing "0" for operator. Messages can be placed through the paging system for both Terminals 2 and 4.

Boards displaying information about ground transportation operators, car rentals, hotels and motels are located in the baggage claim areas of Terminals 2 and 4. Courtesy phones are provided at the board location so travelers and the public can make calls to ground transportation operators, car rental agencies, hotels and motels.

Wi-Fi service is available in all public passenger areas of Terminals 2 and 4 including ticketing, baggage claim, gate areas and food concessions. Wi-Fi service is also available in the Ground Transportation Center. Click here for more information.