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Los Angeles World Airports


The Volunteer Information Professionals (VIP) program mission is to assist passengers to ensure a friendly and positive experience at LAX. The personal touch is what passengers remember most during their travels which makes our volunteers “Very Important People” as well as Volunteer Information Professionals! VIPs are located in information booths on the Arrivals Level of each LAX terminal. On occasion, volunteers may be assigned to roam at the baggage claim area and its nearby exits. Volunteers will work in groups of two in four-hour shifts, with each volunteer working one shift per week or more, if preferred. Hours of operation are 7 a.m. to 10 p.m. during the weekdays and 9 a.m. to 9 p.m. on the weekends.


Traveling can be very stressful, so VIPs help alleviate some of that anxiety through assistance such as:

  • Providing directions to various airport and community facilities
  • Assisting passengers with finding appropriate transportation and accommodations
  • Providing suggestions to sightseeing attractions in the Los Angeles area
  • Facilitating communications between distressed passengers and airlines and assistance from Consulate offices
  • Facilitating crisis interventions through a partnership with the Airport Police


Training for VIPs includes customer service techniques, latest procedures in airport security and airline check-in procedures, airport services and amenities, travel and hospitality resources, assistance during emergencies and incidents, and Internet and computer training. Volunteers will also attend a Los Angeles World Airports (LAWA) employee orientation and badge training. Training for the next set of volunteers will be scheduled for Fall 2011 and applicants will be notified of the dates.


A Resource Notebook, laptop computer, Nextel cell phone/walkie-talkie and land line phones are available as resources.


  • Wonderful opportunity to assist passengers in need!
  • Parking privileges during volunteer hours
  • Invitations to LAWA events and activities (tours, briefings, open houses, field trips, etc.)
  • Eligibility to apply for LAWA Human Resources training (CPR, Spanish language, sign language course, etc.)
  • Annual recognition event
  • Beautiful red blazer!


Heidi Huebner, Director of Volunteers
(424) 646-VIP1 (8471) 7/25/11

If you want to volunteer, please click here.