If you would like to file a complaint about aircraft noise, you can contact us by calling our dedicated 24-hour number listed below or by filling out the online complaint form via the WebTrak application. When filing a complaint, be sure to provide your name, address, date and time of the noise event, and other essential information for us to effectively investigate and document your concerns.

• VNY Noise Complaint Line (800) 560-0010
  Callers can leave detailed messages of their concerns about aircraft noise on this line. Staff retrieves these messages on a regular basis and will follow up with a response if necessary.
• VNY WebTrak Site: http://www331.webtrak-lochard.com/webtrak/vny4
  The online complaint form can be accessed through the WebTrak application by clicking on the “Complaints” tab located on the top left hand corner, then the “Complaint Form” button.

Staff will investigate the complaint and provide a follow-up response to the resident via a letter or a phone call, if a response is requested. Due to limited staffing availability and the large volume of complaints received, complaint investigations are limited to 5 complaints per person per month. All complaints are recorded and included in the monthly reports, regardless of whether or not they were investigated.

The Aircraft Noise Community Response Report is a summary of VNY noise complaints received each month via the noise complaint phone line and the noise complaint form on WebTrak.

The report includes statistical and graphical information, such as the number of complaints by household and community, and the types of disturbances reported. Also included is descriptive information, such as specific aircraft operations that caused more than one household to report a noise complaint, and the results of the noise complaint investigations.

The noise complaint reports are listed below by month and year.