ADULT CHANGING STATIONS

Southwest Airlines in Terminal One is installing an ADULT CHANGING STATION for families needing to change an adult loved one before departure or after arrival. The changing station should be operational in the first half of 2017.

FIRST AID

A first aid station is located on the Upper/Departures Level of Tom Bradley International Terminal, and is open every day from 10 a.m. to 10 p.m. Call (310) 215-6000. In emergencies, contact any airport employee or call LAX Airport Police at (310) 646-7911 (voice) or (310) 417-0439 (TTY).

Nearby hospitals provide 24-hour emergency service near the airport.

 

IMMUNIZATIONS

To obtain travel immunizations or other nonemergency needs, Reliant Immediate Care serves LAX. It is located Northeast end of the Airport at 9601 South Sepulveda Boulevard, physicians are available 24 hours a day, seven days a week. For information, call (310) 215-6020.

For other medical and first aid information, click here.

 

PRESCRIPTIONS (Rx)

Travelers who forget their prescription medicine or experience unforeseen flight delays, can visit Reliant Immediate Care Services LAX for an emergency refill. Physicians are on duty 24 hours a day at Reliant. Reliant is located 9601 South Sepulveda Boulevard. For information and to arrange pick-up call (310) 215-6020. 

MEDICAL CLINIC

Reliant

Immediate Care Medical Group, Inc.
9601 S Sepulveda Blvd
Los Angeles | CA 90045-5203
Phone: 310-215-6020

Reliant is located at the Northeast end of the airport. Directions to Clinic - Click Here Services Offered 24 Hours Per Day
  • Urgent Care
  • Occupational Medicine
  • Work Comp Injury or Illness Treatment
  • Work Comp First Aid Programs
  • Substance Abuse Testing
  • Pre-employment Physical Exams
  • Medical Surveillance Exams
  • Physical Therapy
  • Orthopedic Services
  • Job Site Injury Prevention & Education
  • Travel Vaccines
  • Flu Vaccinations

 

WHEELCHAIR SERVICE

Requesting a Wheelchair

To Request wheelchair service, it is recommended you contact your airline 72 hours in advance. Wheelchair service is provide free of charge by your airline. Tipping is not required for wheelchair service. Most individuals requesting wheelchair assistance are transported via wheelchair from ticketing to their aircraft. Airlines are required to provide curbside wheelchair service when requested. On your return flight, you should remind a flight attendant near the end of your flight, that you will need a wheelchair upon arrival.

Curbside

Each airline is responsible for providing wheelchairs for their customers with disabilities, from curbside drop-off to the aircraft. Contact your airline's reservation desk a minimum of 72 hours prior to your flight to reserve wheelchair service. Wheelchair service is provided free of charge. Tipping is not required.

From Parking Structure

Airlines are not responsible for providing wheelchair service from parking structures to terminals.

WHEELCHAIR RENTALS/REPAIR IN LOS ANGELES CALIFORNIA

Check the internet under: WHEELCHAIR RENTAL LOS ANGELES

 

PARATRANSIT SERVICE IN THE LOS ANGELES AREA

ACCESS

If you use this service in your area, you may be eligible to use the service in Los Angeles.

Access is the service name of the ADA Complementary Paratransit service for functionally disabled individuals in Los Angeles County. Access transportation service is available for any ADA paratransit eligible individual to any location within ¾ of a mile of any fixed bus operated by the Los Angeles County public fixed route bus operators and within ¾ of a mile around METRO Rail stations during the hours that the systems are operational.

For more information: www.asila.org

OUT-OF-AREA VISITOR RIDING PRIVILEGES


As an Access Paratransit rider, you are eligible for ADA Paratransit service outside of Los Angeles County. The ADA says you can have 21 days of visitor status (in any 12 month period) in areas outside our service area. Please call the ADA Paratransit system in the area you will be visiting for more information. Access Services will forward your ADA eligibility information to an out-of-area service provider upon request.

Visitor Information

Eligible visitors will be served for a period of 21 days - during any 12 month period
  1. Individuals from outside Los Angeles County service area will be served by Access Paratransit as ADA Visitors if they are unable to use accessible, fixed route transportation services due to disability related functional limitations.
  2. According to ADA regulations, an individual residing outside of the area served by Access Paratransit is eligible for complementary paratransit service as a visitor.
    1. If the individual presents documentation of ADA paratransit eligibility from his or her home jurisdiction.
    2. If the individual has no such documentation (of ADA paratransit eligibility), then the individual is to provide documentation of residence outside of L.A. County and, if the individual’s disability is not apparent, proof of the disability. This might include, for example, a letter from a doctor.
     
  3. To request visitor status, contact Access Customer Service by phone, mail, fax, or text phone. Please be prepared to give:
    1. Information verifying eligibility as an ADA eligibility from outside of Los Angeles County or
    2. Evidence of disability as described in 2a and 2b above.
    3. Expected dates when visitor desires to use Access.
    4. Access Customer Service will process the application promptly.

    The visitor will be notified of the determination regarding status as an ADA eligible visitor and if eligible, information will be entered into the rider database.

THE FARE

The Access Services fare must be paid at the time you get in the vehicle with the exact cash fare, Access Services coupons or with MTA bus tokens. Drivers cannot give change. Effective July 1, 2009, your one-way fare is based on the distance you travel.

The Reservationist will tell you your fare when you schedule your trip.

Rate Charges
DISTANCE IN MILES FARE
0 to 19.9 $2.25
20 or greater $3.00


REMINDER: Access Services drivers do not accept credit cards, tips, or gratuities. Please do not offer.

 

DROP-OFF/PICK-UP LOCATIONS FOR PERSONS WITH DISABILITIES

Departing passengers

Disabled passengers are dropped off on the DEPARTURES level, also known as the upper level.

Accessible drop-off points are found throughout the departures level for disabled travelers who may require the use of an accessible ramp. These locations are identified by blue signs with the International Symbol of Accessibility (ISA) and wording that reads “PASSENGER LOADING ZONE ONLY.”

International Symbol of Accessibility sign

Arriving passengers

Arriving passengers can meet their ride on the ARRIVALS level (also known as the lower level). Simply tell your ride that you will be waiting by the PASSENGER LOADING ZONE sign with the ISA symbol. These locations are also used as ACCESS SERVICES / PARATRANSIT passenger pick-up points.

NOTE: Some terminals have more than one PASSENGER LOADING ZONE with the ISA symbol. It is therefore suggested you tell your ride that you are at the first sign in front of the terminal, middle sign or the sign at the far end of the terminal. PASSENGER LOADING ZONE

 

SERVICE ANIMALS

ANIMAL RELIEF STATIONS - Outdoors

LAX has three outdoor animal relief stations conveniently located around the central terminal area of the airport. The three stations are located outside on the lower level (arrivals). The outside relief stations are conveniently located at:

Relief Station - Outdoor  
  • Between Terminals ONE and TWO
  • Between Terminals FIVE and SIX (Across the street in front of the parking structure.)
Relief Station - Outdoor  
NOTE: Each Relief station has a box containing bags for easy disposal of waste. This relief area is located between parking structures 5 and 6, across the street from the terminals.
  • At the end of Terminal EIGHT
Relief Station - Outdoor Located directly across from the Los Angeles Police Department Sub Station.

ANIMAL RELIEF STATIONS - Indoors

One indoor animal relief station is currently installed at Tom Bradley International Terminal (TBIT), and is located to the South (left) just before you enter the great hall, next to the bridge taking passengers to Terminal Four. Relief Station - Indoor

Pictured above, is the location of the animal relief area in the international terminal, which is next to the bridge to terminal four.

Below is a view of the animal relief area, which provides space for animals to stretch out and enjoy a bowl of water.

Relief Station - Indoor  

ANIMAL RELIEF STATIONS - Inside other terminals

The airport is in the process of installing animal relief areas inside all terminals. Relief areas will be installed as part of terminal remodeling. Please click here to see the location of existing relief areas, and future sites.

Know the LAW

In California it is a crime to falsely claim a pet as a service animal.
False Claim  

Any person who knowingly and fraudulently represents himself or herself, through verbal or written notice, to be the owner or trainer of any canine licensed as, to be qualified as, or identified as, a guide, signal, or service dog, as defined in subdivisions (d), (e), and (f) of Section 365.5 and paragraph (6) of subdivision (b) of Section 54.1 of the Civil Code, shall be guilty of a misdemeanor punishable by imprisonment in the county jail not exceeding six months, by a fine not exceeding one thousand dollars ($1,000), or by both that fine and imprisonment. California Penal Code Section 365.7(a)

Service Animals under the Air Carrier Access Act

A service animal is an animal that performs a task or tasks for a person with a disability to help overcome limitations resulting from the disability. Federal law defines service animal as “any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items” Service Animals are allowed in all areas of the airport

For your convenience we have provided federal regulations pertaining to service animals found in the Air Carrier Access Act which went into effect on 13 May 2008. We have highlighted some parts of the regulations to make finding common questions easier

Sec. 382.117 Must carriers permit passengers with a disability to travel with service animals?

(a) As a carrier, you must permit a service animal to accompany a passenger with a disability

(1) You must not deny transportation to a service animal on the basis that its carriage may offend or annoy carrier personnel or persons traveling on the aircraft

(2) On a flight segment scheduled to take 8 hours or more, you may, as a condition of permitting a service animal to travel in the cabin, require the passenger using the service animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight

(b) You must permit the service animal to accompany the passenger with a disability at any seat in which the passenger sits, unless the animal obstructs an aisle or other area that must remain unobstructed to facilitate an emergency evacuation

(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move with the animal to another seat location, if present on the aircraft, where the animal can be accommodated

(d) As evidence that an animal is a service animal, you must accept identification cards, other written documentation, presence of harnesses, tags, or the credible verbal assurances of a qualified individual with a disability using the animal

(e) If a passenger seeks to travel with an animal that is used as an emotional support or psychiatric service animal, you are not required to accept the animal for transportation in the cabin unless the passenger provides you current documentation (i.e., no older than one year from the date of the passenger's scheduled initial flight) on the letterhead of a licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) stating the following:

(1) The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders--Fourth Edition (DSM IV);

(2) The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination;

(3) The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and

(4) The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.

(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect to other unusual or exotic animals that are presented as service animals (e.g., miniature horses, pigs, monkeys), as a U.S. carrier you must determine whether any factors preclude their traveling in the cabin as service animals (e.g., whether the animal is too large or heavy to be accommodated in the cabin, whether the animal would pose a direct threat to the health or safety of others, whether it would cause a significant disruption of cabin service, whether it would be prohibited from entering a foreign country that is the flight's destination). If no such factors preclude the animal from traveling in the cabin, you must permit it to do so. As a foreign carrier, you are not required to carry service animals other than dogs.

(g) Whenever you decide not to accept an animal as a service animal, you must explain the reason for your decision to the passenger and document it in writing. A copy of the explanation must be provided to the passenger either at the airport, or within 10 calendar days of the incident.

(h) You must promptly take all steps necessary to comply with foreign regulations (e.g., animal health regulations) needed to permit the legal transportation of a passenger's service animal from the U.S. into a foreign airport.

(i) Guidance concerning the carriage of service animals generally is found in the preamble of this rule. Guidance on the steps necessary to legally transport service animals on flights from the U.S. into the United Kingdom is found in 72 FR 8268-8277, (February 26, 2007).

TRANSPORTATION SECURITY ADMINISTRATION (TSA)

TSA-cares 1-855-787-2227

TSA Cares is a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel with questions about screening policies, procedures and what to expect at the security checkpoint. TSA Cares will serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.

The hours of operation for TSA Cares helpline are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8p.m. EST. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov  

TAXIS – ACCESS

It is easy to request an accessible taxi. Go outside the arrivals level to the taxi pick-up stand, (see map) and ask the dispatcher to order an accessible taxi for you. A taxi will be dispatched from the holding lot. The waiting time for the accessible taxi should be quite short since taxis are dispatched directly from the airport’s holding lot which is adjacent to the terminals. Service Animals are allowed in taxis.

TIPPING FOR SERVICE

Tipping ServiceTipping for service is customary but is NOT required at the airport. Wheelchair service, airport van service and airport shuttle service to and from parking lots is provided FREE of charge by your airline and or the Airport.

You are encouraged to notify the ADA COORDINATORS OFFICE if you are solicited for a tip. Just go to the airport’s ADA site and filling out the form found when clicking the “GOT COMMETNS” box at www.lawa.org/ADAFeedbackForm.aspx.

FAMILY RESTROOMS

FAMILY RESTROOM LOCATIONS
(The information does not include planned / future family restrooms)
Terminal Area Quantity
One Arrivals 1
  Concourse 2
Two Concourse 1
Three None  
 International Terminal  Concourse 7
   Mezzanine One  1
   Mezzanine Two  1
   (Baggage Claim)   3
Bus Gates Departure 1         (in international terminal) 
Four None  
Five Arrivals  1
  Departures 2
  Concourse 3
 Six None   
Seven Arrivals 1
Eight (Baggage Claim)